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Front Desk Attendant

Sentry Insurance · Stevens Point, WI · Full time

Posted Sep 21, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you handled a complaint and the person left happy.

What they are checking: Their ability to resolve problems, which builds the lasting guest relationships the posting values.

What does a luxury guest experience mean to you?

What they are checking: Whether they understand the higher service standard this hotel expects.

What would you do

At the end of your shift your cash drawer is off by twenty dollars. What do you do?

What they are checking: Their honesty and process when balancing cash and card transactions.

A guest arrives and the room they booked is not ready. How do you handle it?

What they are checking: Whether they can turn a frustrating moment into good service and work with housekeeping.

How would you describe the Inn's amenities to a guest on the phone who is deciding whether to book?

What they are checking: Whether they can share accurate information in a friendly, helpful way.

How do you stay accurate when the phone is ringing and there is a line at the desk?

What they are checking: Whether they can multitask without making mistakes on payments or rooms.

A guest's issue cannot be solved before you leave. How do you make sure it gets handled?

What they are checking: Whether they pass issues to management clearly, as the posting requires.

About the work

Walk me through how you would check in a guest from the moment they reach the desk.

What they are checking: Whether they can handle the steps smoothly while still making a warm first impression.

Have you used hotel property management software or a point-of-sale system before?

What they are checking: Their comfort with the systems used for check-ins, charges and keys.

Why does working closely with housekeeping matter at the front desk?

What they are checking: Whether they see how room status and communication affect every guest arrival.

Practice this interview out loud.

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The full job description

As published by Sentry Insurance.

In this role, you will provide exceptional service to all guests by assisting them in a friendly, efficient, courteous and professional manner. At The Inn at SentryWorld , our business is about people and the relationships we build. Our atmosphere is welcoming and our team is genuine, dedicated, and insightful when it comes to delivering excellent service. If you enjoy forming long-lasting connections join our Front Desk team. As our Full-time Front Desk Attendant, we’ll count on you to create an exceptional first impression and luxury experience for all our guests What You’ll Do As a Front Desk Attendant, you will: • Provide guests with a friendly and efficient check-in confirming guest information, verifying room rate, selecting room, coding electronic keys, providing welcome packet, and providing directions to room. • Provide detailed and accurate information in person or over the phone regarding hotel policies, services, amenities, and special promotions. • Assist guests with check-out ensuring room and services are correctly accounted and process payments and post charges to guest accounts. • Balance all cash, credit card, and check transactions at the end of each shift. • Respond promptly to guest concerns or complaints and communicate outstanding issues that require additional monitoring or follow-up to management in a timely manner. • Collaborate with housekeeping and maintenance regarding room counts, room status, maintenance issues, and special requests. What it Takes • Age requirement of 21+ required • High School Diploma or equivalent work experience • At least 1 year of customer service experience preferred • Positive and upbeat personality • Strong communication, multitasking and problem-solving skills • Ability to work nonstandard hours including nights, weekends and holidays What You’ll Receive At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive. • 401(k) plan after 1 year of service to help fund your future • Generous Paid-Time Off plan for you to enjoy time "out of the office" as well as Holiday Pay and Floating Holidays • Group Medical, Dental, Vision, Life Insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle. • Well-being and Employee Assistance programs • Associate discounted shift meals and golf rates About SentryWorld SentryWorld is the hospitality component of our business and is a tribute to our roots in the community of Stevens Point, Wisconsin. Since the early 1980s, it’s served as a celebration of the city, state, region, and people who made it possible. SentryWorld offers numerous ways to play, engage, and relax. It stands as a beacon in Wisconsin’s burgeoning golf community as a world-class, award-winning, 18-hole public golf course. SentryWorld also features banquet facilities, a sports complex, and two restaurants—The Library and PJ’s – SentryWorld, all located on the campus of the Sentry home office. Our latest addition, The Inn at SentryWorld, is a 64-room, upscale boutique hotel located just off the 18th-hole fairway of the golf course. To help serve these operations, we employ a versatile staff to help make the experience as memorable as possible for our guests. Our associates bring an array of talents, skills, and backgrounds, coming together to provide amazing service and friendly, Wisconsin hospitality. We’d love for you to join us and help us continue to be a unique and welcoming destination for guests who visit us from across the country. SentryWorld is owned and operated by Sentry Services, an affiliate of Sentry. Who You’ll Want to Contact Talent Acquisition Specialist Esbeidy Guevara Esbeidy.Guevara@Sentry.com Equal Opportunity Employer SentryWorld is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.

Apply at Sentry Insurance