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Food Service Utility Associate

Memorial Health · Springfield, IL · $15.25–$20.42 an hour · Part time

Posted Oct 1, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you made a mistake with a customer order. What did you do?

What they are checking: Whether they own mistakes and fix them quickly and politely.

This is a part-time evening role with every other weekend. How does that schedule fit your life?

What they are checking: Whether they can reliably work the hours the role requires.

Tell me about a time you helped a coworker without being asked.

What they are checking: Whether they are a team player in a fast-moving workplace.

What would you do

This role moves between room service, catering, the cafeteria and the café. How do you adjust to a new area quickly?

What they are checking: Whether they can learn new tasks fast, since the role fills gaps across many areas.

A customer complains that their order took too long. How do you handle it?

What they are checking: Whether they can do service recovery, which the posting names directly.

You are asked to do a task you have never done before during a busy rush. What do you do?

What they are checking: Whether they ask for help instead of guessing when they are unsure.

How do you stay fast and accurate when there is a long line?

What they are checking: Whether they can keep quality high while working quickly.

About the work

What do you do to keep food safe from the kitchen to the customer?

What they are checking: Whether they understand basic food safety and temperature control.

How do you clean and sanitize your work area so it is safe for the next use?

What they are checking: Whether they understand sanitation and infection control in a hospital kitchen.

How would you make sure a patient with a food allergy gets a safe meal?

What they are checking: Whether they take allergies seriously and follow steps to prevent mistakes.

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The full job description

As published by Memorial Health.

Focused on the Future of Care We're looking for talented, passionate healthcare professionals to join the team at Memorial Health as we build the future of healthcare. If you're ready to be part of a transformative organization that puts people first, take a look at what we have to offer. Position Type: On-site Job Description Summary: Part time Shift 3pm- 9pm Every other weekend Position Summary: This position exists to fill vacancy in a variety of areas including room service dining, catering, cafeteria and café. Employees perform a combination of tasks in preparing, transporting, serving and cleaning in order to provide quality food and service to patients and retail customers. Responsible for quick, accurate, and courteous service, and resolution of customer concerns. The position is responsible for associated sanitation, cleaning and infection control practices that ensure food safety. Requires knowledge of basic food safety, infection control and sanitation; and good customer service skills, including service recovery. Works under direct supervision of team leader or area manager. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values. Job Description: Minimum Qualifications: Education: High School education or GED preferred. Experience: One or more years of experience in food service preferred. - Service oriented, one-year experience in position dealing with the public preferred. Other Knowledge/Skills/Abilities: Knowledge of principles of food sanitation, health hazards, and the necessary precautionary measures. - Ability to push, pull, and transport up to 30 lbs. and stand/walk for prolonged periods of time. - Ability to multi-task while working on multiple responsibilities simultaneously. - Interpersonal skills to interact with co-workers, medical staff, patients, team leaders and management. - Ability to read and write, follow verbal and written instructions. - Ability to work as a team member. - Demonstrates excellent oral communication and customer relations skills. Pay Transparency $15.25 - $20.42 Additional compensation in the form(s) of participation in our annual incentive program are dependent on role. Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role. Memorial Health also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, and health/ dental/ vision insurance options. All benefits can be found at https://jobs.memorial.health/about/benefits/ If you require a reasonable accommodation to complete this application or participate in the hiring process, please contact askHR@mhsil.com . Requests will be handled confidentially.

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