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Food Service Aide

Advocate Health · Downers Grove, IL · $18.85–$28.30 an hour · Part time

Posted Oct 1, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

This shift is 3:30 to 7:30 or 4 to 8 p.m., with every other weekend and rotating holidays. How does that fit your schedule?

What they are checking: Whether they can reliably commit to evenings, weekends and holidays.

Tell me about a time you worked on a team to get a job done under time pressure.

What they are checking: Whether they are a team player in a busy kitchen where everyone depends on each other.

How do you make a patient tray look nice and appealing?

What they are checking: Whether they care about how meals look for patients who may not feel like eating.

What would you do

You're assembling a patient tray and notice the diet order says no salt, but the tray has a salt packet. What do you do?

What they are checking: Whether they catch diet errors and fix them, since trays must match the patient's diet order.

How do you keep up when the dish machine backs up during dinner service?

What they are checking: Whether they can stay organized and work quickly when the evening rush builds up.

A coworker is skipping hand washing between tasks. What would you do?

What they are checking: Whether they will speak up about infection control even when it feels awkward.

What would you do if you weren't sure where something should be stored?

What they are checking: Whether they ask rather than guess, which keeps the kitchen organized and safe.

About the work

How do you make sure pots, pans and dishes are properly cleaned and sanitized?

What they are checking: Whether they follow sanitizing steps that meet Board of Health rules and prevent illness.

The posting mentions A.I.D.E.T. Have you used that or a similar way of talking with patients and customers?

What they are checking: Whether they know how to communicate clearly and respectfully with patients and staff.

How do you keep the dish machine clean and working well?

What they are checking: Whether they take care of equipment so it keeps cleaning dishes properly.

Practice this interview out loud.

Offer builds a real interview for this exact role at Advocate Health from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Advocate Health.

Department: 11903 Advocate Good Samaritan Hospital - Food and Nutrition Status: Part time Benefits Eligible: No Hou rs Per Week: 0 Schedule Details/Additional Information: Hours are 3:30 - 7:30 pm and/or 4:00 - 8:00 pm. Rotation holidays and every other weekend required. Pay Range: $18.85 - $28.30 Major Responsibilities: Performs the warewashing for the department meal service program in accordance with department policy and in compliance with Board of Health Regulations. 1)Demonstrates team work in the performance of duties 2)Completes warewashing within the established timeframes 3)Stores all serving ware (china, trays, flatware, etc.) to meet the operational needs of the individual areas 4)Washes and sanitizes pots and pans in accordance with department procedure and Board of Health Regulations. 5)Helps to keep the dishmachine clean and sanitized. Prepares patient meals and nourishments that meet the prescribed diet order and customer expectations. 1)Assembles meal trays accurately while maintaining a high standard for tray appearance and adhering to infection control standards 2)Demonstrates a commitment to satisfying customer needs and exceeding customer expectations. Uses A.I.D.E.T. 3)Collaborates with hospital departments and fellow associates to meet customer expectations for service 4)Follows the Behaviors of Excellence 5)Assembles and delivers unit supply items and fills out coresponding paperwork Practices safety and sanitation guidelines according to Hospital and Health Department regulations. 1)Collaborates with hospital departments and fellow associates to meet customer expectations 2)Follows infection control procedures. 3)Restock assigned area as needed. 4)Removes garbage and food waste containers from all areas of the department in accordance with department policy and Board of Health Regulations 5)Performs daily and special cleaning assignments in accordance with department policy and Board of Health Regulations 6)Washes and sanitizes pots and pans in accordance with department procedure and Board of Health Regulations 7)Adheres to the dress code including the use of hairnets and non-skid shoes. Participates in the department’s Performance Improvement Plan to improve key processes and result areas. 1)Actively participates in establishing individual development goals 2)Actively participates in the department’s initiatives to improve key processes, key result areas and customer satisfaction 3)Collaborates with hospital departments and fellow associates to meet customer expectations 4)Demonstrates a supportive positive attitude Participates in area inservices, training, orientation sessions and meetings 1)Completes all online safety modules including Business Conduct and HIPPA and others as assigned. 2)Attends the annual Safety Fair Demonstrates customer focused behaviors in day to day interactions with all customer groups. 1)Addresses customer concerns within the framework of the position. Practices Service Recovery as needed 2)Acts as a positive role model for peers and fellow associates. Assists with the training of new associates as needed 3)Delivers and retrieves patient trays within the designated time frame in order to provide a smooth work flow with warewashing 4)Visits all patients on assigned units to assist in the ordering process and pick-up trays in a timely manner using AIDET and proper infection control practices. Accurately and concisely documents paitent fluid and meal intakes. Education/Experience Required: •16 yrs. of age Knowledge, Skills & Abilities Required: •Good level communication skills •Speaks & writes English •Good math skills None required. Physical Requirements and Working Conditions: •This position spends 100 of the time on their feet •Ability to rotate positions throughout the area •Ability to rotate shifts between the hours of 6:30 AM - 8:30 PM •Ability to lift and push 25 pounds If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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