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FOLLOW-UP SPECIALIST (1133)

Memorial Health · Springfield, IL · $18.34–$28.42 an hour · Full time

Posted Sep 28, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you got a large or difficult claim paid.

What they are checking: Whether they have the persistence and skill to resolve complex accounts.

What billing systems have you used, and how quickly do you learn new ones?

What they are checking: Whether they can master the electronic billing system the posting names.

How do you keep up with changing payer rules and coding updates?

What they are checking: Whether they stay current in a field where rules change often.

What would you do

How do you decide which accounts to work first in your queue?

What they are checking: Whether they prioritize by dollar amount and timely filing limits to protect revenue.

A payer representative gives you a different answer than the last call. What do you do?

What they are checking: Whether they document carefully and push for a consistent, correct answer.

About the work

Walk me through how you work an aged commercial claim that has had no response from the payer.

What they are checking: Whether they have a clear, effective process for chasing unpaid claims.

A claim is denied for a coding issue. How do you figure out what went wrong and fix it?

What they are checking: Whether they can use CPT and ICD knowledge to correct and resubmit claims.

How do managed care contracts affect how a claim should be paid?

What they are checking: Whether they understand contracted rates and can spot underpayments.

How do you document your follow-up work so someone else could pick up the account?

What they are checking: Whether their notes are clear and complete enough for any teammate to continue.

When would you appeal a denial rather than correct and resubmit the claim?

What they are checking: Whether they understand the difference and choose the right path for each denial.

Practice this interview out loud.

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The full job description

As published by Memorial Health.

Focused on the Future of Care We're looking for talented, passionate healthcare professionals to join the team at Memorial Health as we build the future of healthcare. If you're ready to be part of a transformative organization that puts people first, take a look at what we have to offer. Position Type: On-site Job Description Summary: Position Summary: Follows up on outstanding payments due on all types of open medical insurance claims, i.e., managed care and commercial. Coordinates activities with external insurance companies for the resolution of patient account balances. Ensures compliance with managed care guidelines and MMC organizational policies. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values. Job Description: Education: Education equivalent to graduation from high school or GED is required. Experience: Two or more years as an Account Follow-Up Specialist, or comparable years of medical insurance and/or health care billing experience is required. Possesses the technical knowledge to independently process claims of any denomination, type, and complexity is required. Other Knowledge/Skills/Abilities: - Demonstrates thorough knowledge of the electronic billing system, medical terminology, medical procedural (CPT) and diagnosis (ICD-9 CM) coding, DRGs and hospital billing claim form UB-04 is required. - Demonstrates a thorough knowledge of contract management systems and Blue Cross and Tricare guidelines. - Basic working knowledge of personal computers and their associate user software is required. Experience with Microsoft Office products Word and Excel is preferred. - Ability to work within the guidelines of defined managed care contract policy provisions and company procedures. - Demonstrated ability to work successfully with internal customers and external contacts is required. - Possesses highly-developed prioritization and organization skills and critical thinking and problem solving ability. - Demonstrates excellent communication skills, including telephone etiquette, and keyboarding and basic math skills. Pay Transparency $18.34 - $28.42 Additional compensation in the form(s) of participation in our annual incentive program are dependent on role. Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role. Memorial Health also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, and health/ dental/ vision insurance options. All benefits can be found at https://jobs.memorial.health/about/benefits/ If you require a reasonable accommodation to complete this application or participate in the hiring process, please contact askHR@mhsil.com . Requests will be handled confidentially.

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