Jobs › Huntington Bank

Financial Relationship Banker- New Lenox, IL

Huntington Bank · New Lenox, IL · $24.00–$30.00 an hour · Full time

Posted Sep 21, 2026 · We last checked this listing on Oct 6, 2026

Apply at Huntington Bank

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a sales goal you met while keeping the customer's interest first.

What they are checking: Whether they can hit sales goals ethically in a regulated bank where pushy selling creates real risk.

How do you ask satisfied customers for referrals without it feeling awkward?

What they are checking: Comfort sourcing referrals from customers, a stated growth channel.

How do you keep up with product and policy changes?

What they are checking: Habits for staying current so their advice to customers stays accurate.

Tell me about a time you resolved a customer issue that involved several departments.

What they are checking: Ownership and follow-through on problems that cross internal teams.

What would you do

How would you build relationships with Centers of Influence in New Lenox, like accountants, realtors or local business owners?

What they are checking: A practical local outreach plan that brings in new consumer and business customers.

How would you help a customer set up mobile banking and feel confident using it?

What they are checking: Patient technology coaching, which the posting lists as a duty.

A customer is unhappy about a fee and threatens to close their accounts. What do you do?

What they are checking: Retention through listening and appropriate resolution within policy.

About the work

Walk me through a pre-set appointment. How do you prepare and what questions do you ask?

What they are checking: Needs-based discovery that leads to relevant deposit and loan recommendations.

A small business owner wants a line of credit. What do you need to know and who do you bring in?

What they are checking: Basic business lending knowledge and smart use of internal partners.

How do you follow up with a new customer in their first months?

What they are checking: Discipline with the new customer follow-up program that deepens relationships.

Practice this interview out loud.

Offer builds a real interview for this exact role at Huntington Bank from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Huntington Bank.

Description Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Financial Relationship Banker, you play a key role in looking out for our consumer and business customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. Duties & Responsibilities: • Providing excellent customer service and effectively resolving customer issues. • Proactively identifies opportunities to grow customer relationships through pre-set appointments, Centers of Influence, a disciplined sales process, new customer follow-up program, and sourcing referrals from customers, bank colleagues and partners. • Educating and referring customers to other areas of the bank to deepen relationships and build strong internal partnerships. • Educating customers on how to optimize their use of bank technology (online, mobile, and ATM banking) • Maintaining your knowledge of all products, services, technology and policies. • Adhering to all operational, security, risk and regulatory policies and procedures. • Other duties as assigned. Basic Qualifications: • High School Diploma or GED and minimum of 1 year customer service and sales in banking, financial services or goal driven retail sales, or business to business sales experience or military service in an administration, contracting, civil affairs or similar role. • Licenses: This position will be subject to additional background check requirements including being required to provide fingerprints as required by NMLS regulations. Preferred Qualifications: • Bachelor's Degree and 1 year or more in customer service and sales in banking, financial services or goal driven retail sales, or Business to Business sales experience. • Ability to build, deepen and retain relationships. • Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills. • Excellent verbal and written communication skills. • Comfort with technology such as mobile services and online banking services. • Knowledge of consumer and business deposit products. Exempt Status: (Yes = not eligible for overtime pay) ( No = eligible for overtime pay) No Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Compensation Range: $24.00-$30.00 Hourly The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education.  Colleagues in this position are also eligible to participate in an applicable incentive compensation plan.  In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Apply at Huntington Bank