Financial Relationship Banker- New Lenox, IL
Posted Sep 21, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a sales goal you met while keeping the customer's interest first.
What they are checking: Whether they can hit sales goals ethically in a regulated bank where pushy selling creates real risk.
How do you ask satisfied customers for referrals without it feeling awkward?
What they are checking: Comfort sourcing referrals from customers, a stated growth channel.
How do you keep up with product and policy changes?
What they are checking: Habits for staying current so their advice to customers stays accurate.
Tell me about a time you resolved a customer issue that involved several departments.
What they are checking: Ownership and follow-through on problems that cross internal teams.
What would you do
How would you build relationships with Centers of Influence in New Lenox, like accountants, realtors or local business owners?
What they are checking: A practical local outreach plan that brings in new consumer and business customers.
How would you help a customer set up mobile banking and feel confident using it?
What they are checking: Patient technology coaching, which the posting lists as a duty.
A customer is unhappy about a fee and threatens to close their accounts. What do you do?
What they are checking: Retention through listening and appropriate resolution within policy.
About the work
Walk me through a pre-set appointment. How do you prepare and what questions do you ask?
What they are checking: Needs-based discovery that leads to relevant deposit and loan recommendations.
A small business owner wants a line of credit. What do you need to know and who do you bring in?
What they are checking: Basic business lending knowledge and smart use of internal partners.
How do you follow up with a new customer in their first months?
What they are checking: Discipline with the new customer follow-up program that deepens relationships.
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Practice this out loudThe full job description
As published by Huntington Bank.