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Financial Relationship Banker (Bilingual Spanish)- Evanston, IL

Huntington Bank · Evanston, IL · Full time

Posted Sep 22, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you hit a sales goal without pushing a product a customer didn't need.

What they are checking: Ethical selling, which matters in a regulated retail bank.

Tell me about a time you had to learn a lot of product detail quickly.

What they are checking: Learning ability, since the role requires current knowledge of many products and policies.

How do you track your follow-ups and referrals so nothing falls through?

What they are checking: Organization and pipeline habits that sustain sales results over time.

What would you do

How would you build a book of business from Centers of Influence around Clark and Division or in Evanston?

What they are checking: A concrete plan for local outreach to accountants, attorneys, realtors and small businesses.

How would you help an older customer get comfortable with the mobile app?

What they are checking: Patient teaching of bank technology, a listed duty of this role.

How do you decide when to bring in a mortgage loan officer or a wealth partner?

What they are checking: Smart internal referrals that serve the customer and build bank partnerships.

A customer is unhappy about a hold on a deposit. How do you explain and resolve it?

What they are checking: Explaining policy clearly while looking for legitimate ways to help.

About the work

Walk me through a pre-set appointment with a customer. How do you prepare and what do you ask?

What they are checking: Structured needs discovery that leads to relevant recommendations.

A small business owner comes in to open a checking account. What else might they need?

What they are checking: Knowledge of business banking needs like merchant services, credit and treasury tools.

What do you do in your first two weeks with a new customer to deepen the relationship?

What they are checking: Follow-up discipline, which the new customer program in the posting depends on.

Practice this interview out loud.

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The full job description

As published by Huntington Bank.

Description Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Financial Relationship Banker, you play a key role in looking out for our consumer and business customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. Duties & Responsibilities: • Providing excellent customer service and effectively resolving customer issues. • Proactively identifies opportunities to grow customer relationships through pre-set appointments, Centers of Influence, a disciplined sales process, new customer follow-up program, and sourcing referrals from customers, bank colleagues and partners. • Educating and referring customers to other areas of the bank to deepen relationships and build strong internal partnerships. • Educating customers on how to optimize their use of bank technology (online, mobile, and ATM banking) • Maintaining your knowledge of all products, services, technology and policies. • Adhering to all operational, security, risk and regulatory policies and procedures. • Other duties as assigned. Basic Qualifications: • High School Diploma or GED and minimum of 1 year customer service and sales in banking, financial services or goal driven retail sales, or business to business sales experience or military service in an administration, contracting, civil affairs or similar role. • Licenses: This position will be subject to additional background check requirements including being required to provide fingerprints as required by NMLS regulations. • Bilingual Spanish Preferred Qualifications: • Bachelor's Degree and 1 year or more in customer service and sales in banking, financial services or goal driven retail sales, or Business to Business sales experience. • Ability to build, deepen and retain relationships. • Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills. • Excellent verbal and written communication skills. • Comfort with technology such as mobile services and online banking services. • Knowledge of consumer and business deposit products. Exempt Status: (Yes = not eligible for overtime pay) ( No = eligible for overtime pay) No Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Compensation Range: The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education.  Colleagues in this position are also eligible to participate in an applicable incentive compensation plan.  In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

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