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Financial Relationship Banker (Bilingual Spanish)- Chicago, IL 53rd/Pulaski

Huntington Bank · Chicago, IL · $24.00–$30.00 an hour · Full time

Posted Sep 11, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you turned a service problem into a stronger relationship with a customer.

What they are checking: Whether they resolve issues well enough that the customer trusts them more afterward.

Walk me through how you identify a customer's financial goals without making it feel like a sales pitch.

What they are checking: Whether they use real discovery questions that lead to products the customer actually needs.

Tell me about a time you had a sales goal you weren't on track to hit. What did you change?

What they are checking: Whether they respond to a slow month with more disciplined activity, not shortcuts.

What would you do

How would you build your appointment book in a neighborhood branch at 53rd and Pulaski?

What they are checking: Whether they can generate their own conversations through follow-up, referrals and local centers of influence.

A small business owner comes in to deposit cash. How do you start a conversation about their business needs?

What they are checking: Whether they can spot needs naturally and serve both consumer and business customers.

A customer's account shows signs that someone may be scamming them. What do you do?

What they are checking: Whether they recognize fraud and elder abuse warning signs and follow procedure to protect the customer.

How would you teach a nervous customer to use mobile banking?

What they are checking: Whether they are patient and practical in helping customers adopt the bank's digital tools.

About the work

This branch serves many Spanish-speaking customers. How would you explain a product like a CD or a personal loan in Spanish to someone new to banking?

What they are checking: Whether they can serve customers clearly in Spanish and explain products without jargon.

What security and compliance procedures have you followed when handling cash or opening accounts?

What they are checking: Whether they take identity verification, cash controls and know-your-customer rules seriously.

When would you refer a customer to a mortgage officer or a wealth advisor instead of handling it yourself?

What they are checking: Whether they know their limits and use internal partners to deepen relationships.

Practice this interview out loud.

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The full job description

As published by Huntington Bank.

Description Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Financial Relationship Banker, you play a key role in looking out for our consumer and business customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. Duties & Responsibilities: • Providing excellent customer service and effectively resolving customer issues. • Proactively identifies opportunities to grow customer relationships through pre-set appointments, Centers of Influence, a disciplined sales process, new customer follow-up program, and sourcing referrals from customers, bank colleagues and partners. • Educating and referring customers to other areas of the bank to deepen relationships and build strong internal partnerships. • Educating customers on how to optimize their use of bank technology (online, mobile, and ATM banking) • Maintaining your knowledge of all products, services, technology and policies. • Adhering to all operational, security, risk and regulatory policies and procedures. • Other duties as assigned. Basic Qualifications: • High School Diploma or GED and minimum of 1 year customer service and sales in banking, financial services or goal driven retail sales, or business to business sales experience or military service in an administration, contracting, civil affairs or similar role. • Licenses: This position will be subject to additional background check requirements including being required to provide fingerprints as required by NMLS regulations. • Bilingual Spanish Preferred Qualifications: • Bachelor's Degree and 1 year or more in customer service and sales in banking, financial services or goal driven retail sales, or Business to Business sales experience. • Ability to build, deepen and retain relationships. • Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills. • Excellent verbal and written communication skills. • Comfort with technology such as mobile services and online banking services. • Knowledge of consumer and business deposit products. Exempt Status: (Yes = not eligible for overtime pay) ( No = eligible for overtime pay) No Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Compensation Range: $24.00-$30.00 Hourly The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education.  Colleagues in this position are also eligible to participate in an applicable incentive compensation plan.  In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

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