Financial Relationship Banker (Bilingual Spanish)- Chicago, IL 53rd/Pulaski
Posted Sep 11, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time you turned a service problem into a stronger relationship with a customer.
What they are checking: Whether they resolve issues well enough that the customer trusts them more afterward.
Walk me through how you identify a customer's financial goals without making it feel like a sales pitch.
What they are checking: Whether they use real discovery questions that lead to products the customer actually needs.
Tell me about a time you had a sales goal you weren't on track to hit. What did you change?
What they are checking: Whether they respond to a slow month with more disciplined activity, not shortcuts.
What would you do
How would you build your appointment book in a neighborhood branch at 53rd and Pulaski?
What they are checking: Whether they can generate their own conversations through follow-up, referrals and local centers of influence.
A small business owner comes in to deposit cash. How do you start a conversation about their business needs?
What they are checking: Whether they can spot needs naturally and serve both consumer and business customers.
A customer's account shows signs that someone may be scamming them. What do you do?
What they are checking: Whether they recognize fraud and elder abuse warning signs and follow procedure to protect the customer.
How would you teach a nervous customer to use mobile banking?
What they are checking: Whether they are patient and practical in helping customers adopt the bank's digital tools.
About the work
This branch serves many Spanish-speaking customers. How would you explain a product like a CD or a personal loan in Spanish to someone new to banking?
What they are checking: Whether they can serve customers clearly in Spanish and explain products without jargon.
What security and compliance procedures have you followed when handling cash or opening accounts?
What they are checking: Whether they take identity verification, cash controls and know-your-customer rules seriously.
When would you refer a customer to a mortgage officer or a wealth advisor instead of handling it yourself?
What they are checking: Whether they know their limits and use internal partners to deepen relationships.
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Practice this out loudThe full job description
As published by Huntington Bank.