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Financial Center Manager - Woodridge, IL (and surrounding areas)

Fifth Third Bank · Woodridge, IL · Full time

Posted Aug 13, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

This Financial Center Manager track in Woodridge includes rotations through Operations, Lending, Small Business and Preferred. What experience do you bring that will shorten your learning curve?

What they are checking: Honest mapping of past experience to a broad branch leadership role.

Tell me about a time you turned around a team that was underperforming.

What they are checking: Leadership through diagnosis, coaching and accountability rather than only pressure.

Tell me about a time you had to deliver hard feedback to someone you liked working with.

What they are checking: Willingness to have direct conversations, which branch managers cannot avoid.

How will you approach the Consultative Selling Skills Certification so you can later teach it to your bankers?

What they are checking: Coachability and the mindset of learning something well enough to coach others.

What would you do

How would you build a sales culture in a branch without customers feeling pressured?

What they are checking: Whether they understand consultative selling as a team habit rather than quotas pushed onto customers.

How would you grow small business relationships around Woodridge and nearby communities?

What they are checking: A concrete plan for outside business development, which the Small Business rotation prepares them for.

An audit finds that your branch has gaps in dual control on the vault. What do you do?

What they are checking: Ownership of operational risk and the urgency to fix controls and retrain staff.

A strong banker tells you they are thinking about leaving for another bank. How do you respond?

What they are checking: Retention skills and whether they understand what motivates their people.

About the work

How do you run a short morning huddle that actually helps your team that day?

What they are checking: Practical coaching routines that set priorities and keep the team focused.

What reports or metrics would you look at first each week to know how your financial center is doing?

What they are checking: Whether they manage by data across sales, service and operations rather than gut feel.

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The full job description

As published by Fifth Third Bank.

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: The Financial Center Manager will participate in a comprehensive, customized on-boarding and education program. This includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred and Sales & Operations Management. The role will provide a robust learning approach for successful candidates to prepare for a Financial Center Manager role. After successful completion of the training program, the FCMA role will be placed in a Financial Center. ESSENTIAL DUTIES & RESPONSIBILITIES: • Complete FCMA roadmap as intended and all onboarding activities from day one to program completion, including the successful completion of a Consultative Selling Skills Certification • Become proficient at deepening Consumer and Small Business customer relationships by providing a memorable customer experience • Gain knowledge, demonstrate and maintain a working knowledge of Fifth Third's products, services processes, and internal resources to stay informed, guide and lead the team • Become skilled at the consultative sales process to proactively identify the financial needs of current or prospective customers and recommend the appropriate solutions to meet those needs • Understand how to develop an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment (FNA) and are assigned to the best banker for proactive ongoing support • Learn how to source, develop, coach and lead a team that reinforces our Core Values and business strategies • Learn to cultivate a One Bank culture that proactively collaborates with business partners • Participate in activities that benefit the communities we serve • Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee • Additional duties as assigned SUPERVISORY RESPONSIBILITIES: Assist in providing employees timely, candid and constructive feedback; assist in the development of employees to their full potential and provides challenging opportunities that enhance employee career growth; recognize and reward employees for accomplishments. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: • College degree or two (2) or more years of leadership experience in a sales environment • Ability to professionally represent Fifth Third Bank in verbal and written communication • Capable of analyzing credit and financial information • Ability to successfully execute and coach sales activities • Exhibits business acumen • Demonstrated ability in making sound decisions • This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration. WORKING CONDITIONS: • Normal office environment. • Extended viewing of computer screens. • Periodic travel within the Bancorp footprint to attend meetings and/or training. Financial Center Manager - Woodridge, IL (and surrounding areas) Total Base Pay Range 45,100.00 - 85,600.00 USD Annual At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html and by consulting with your talent acquisition partner. LOCATION -- Woodridge, Illinois 60517 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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