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Financial Center Manager - South Chicago (E. 92nd Street)

Fifth Third Bank · South Chicago, IL · Full time

Posted Sep 30, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you helped someone who had little experience with banks feel comfortable using one.

What they are checking: Whether they can serve first-time or underbanked customers with patience and without judgment.

The program rotates through Operations, Lending, Small Business, Preferred and Sales & Operations Management. What would you most want to learn before running a center?

What they are checking: Whether they are self-aware and eager to learn the parts of the business they have not done.

Tell me about a time you led a team through a lot of change or turnover.

What they are checking: Whether they can keep a branch stable and service consistent while people are coming and going.

Why this branch and this community?

What they are checking: Whether they have a genuine reason for wanting this location and plan to commit to it.

What would you do

This center is on E. 92nd Street in South Chicago. How would you build trust with residents and small businesses in that neighborhood?

What they are checking: Whether they understand that trust is earned through steady presence and fair treatment in this community.

A customer is being pressured by a family member to withdraw a large amount of cash. What do you do?

What they are checking: Whether they spot possible financial exploitation and follow escalation procedures while treating the customer with care.

How would you keep your team safe and calm while also keeping service strong?

What they are checking: Whether they take branch security procedures seriously and know how to support staff.

How would you find small businesses in the neighborhood that need banking help and do not have it?

What they are checking: Whether they will get out into the community to find business owners rather than waiting for them.

About the work

What products or services do you think matter most for a customer trying to build or repair credit?

What they are checking: Whether they know practical options that help customers move forward, rather than only selling high-value products.

How do you coach a banker to have a needs-based conversation instead of just processing a transaction?

What they are checking: Whether they can teach the consultative sales process in a way that sticks with frontline staff.

Practice this interview out loud.

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The full job description

As published by Fifth Third Bank.

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: The Financial Center Manager will participate in a comprehensive, customized on-boarding and education program. This includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred and Sales & Operations Management. The role will provide a robust learning approach for successful candidates to prepare for a Financial Center Manager role. After successful completion of the training program, the FCMA role will be placed in a Financial Center. ESSENTIAL DUTIES & RESPONSIBILITIES: • Complete FCMA roadmap as intended and all onboarding activities from day one to program completion, including the successful completion of a Consultative Selling Skills Certification • Become proficient at deepening Consumer and Small Business customer relationships by providing a memorable customer experience • Gain knowledge, demonstrate and maintain a working knowledge of Fifth Third's products, services processes, and internal resources to stay informed, guide and lead the team • Become skilled at the consultative sales process to proactively identify the financial needs of current or prospective customers and recommend the appropriate solutions to meet those needs • Understand how to develop an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment (FNA) and are assigned to the best banker for proactive ongoing support • Learn how to source, develop, coach and lead a team that reinforces our Core Values and business strategies • Learn to cultivate a One Bank culture that proactively collaborates with business partners • Participate in activities that benefit the communities we serve • Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee • Additional duties as assigned SUPERVISORY RESPONSIBILITIES: Assist in providing employees timely, candid and constructive feedback; assist in the development of employees to their full potential and provides challenging opportunities that enhance employee career growth; recognize and reward employees for accomplishments. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: • College degree or two (2) or more years of leadership experience in a sales environment • Ability to professionally represent Fifth Third Bank in verbal and written communication • Capable of analyzing credit and financial information • Ability to successfully execute and coach sales activities • Exhibits business acumen • Demonstrated ability in making sound decisions • This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration. WORKING CONDITIONS: • Normal office environment. • Extended viewing of computer screens. • Periodic travel within the Bancorp footprint to attend meetings and/or training. Financial Center Manager - South Chicago (E. 92nd Street) Total Base Pay Range 45,100.00 - 85,600.00 USD Annual At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html and by consulting with your talent acquisition partner. LOCATION -- Chicago, Illinois 60617 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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