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Financial Center Manager - New Lenox, IL/Mokena, IL and surrounding area

Fifth Third Bank · New Lenox, IL · Full time

Posted Jun 18, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

The training rotates through Operations, Sales & Service, Lending, Small Business and Preferred. Tell me which part of your background fits best and which needs the most work.

What they are checking: Whether they can assess their own readiness honestly against what a branch manager must know.

Tell me about a time you coached someone and saw their performance actually change.

What they are checking: Whether they can develop people with specific feedback and follow-through, not just general encouragement.

Tell me about a time you turned around an unhappy customer or a bad situation at work.

What they are checking: Whether they stay calm, take ownership and find a real fix when things go wrong.

Why are you interested in this structured path into management rather than applying straight into a branch manager seat?

What they are checking: Whether they value learning the full business first and are realistic about what they still need to know.

What would you do

This role covers New Lenox, Mokena and the surrounding area. How would you get to know those communities in your first few months?

What they are checking: Whether they have a real plan for local relationships with businesses, schools and community groups.

A strong banker on your team is being recruited by a competitor. What do you do?

What they are checking: Whether they understand retention, career growth and recognition as part of a manager's job.

How would you build a referral relationship with local realtors and builders for mortgage and home equity business?

What they are checking: Whether they think of outside partners as a source of growth in a market with lots of home buying.

How do you keep your team following policies when they are under pressure to hit goals?

What they are checking: Whether they set a tone where doing things right matters more than a quick sale.

About the work

What does a good financial needs conversation cover for a family with young kids?

What they are checking: Whether they know the range of needs, like savings, credit and protection, that a consultative banker should explore.

What reports or numbers would you check every week to know how your branch is doing?

What they are checking: Whether they think like a business owner about deposits, loans, referrals and operating results.

Practice this interview out loud.

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The full job description

As published by Fifth Third Bank.

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: The Financial Center Manager will participate in a comprehensive, customized on-boarding and education program. This includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred and Sales & Operations Management. The role will provide a robust learning approach for successful candidates to prepare for a Financial Center Manager role. After successful completion of the training program, the FCMA role will be placed in a Financial Center. ESSENTIAL DUTIES & RESPONSIBILITIES: • Complete FCMA roadmap as intended and all onboarding activities from day one to program completion, including the successful completion of a Consultative Selling Skills Certification • Become proficient at deepening Consumer and Small Business customer relationships by providing a memorable customer experience • Gain knowledge, demonstrate and maintain a working knowledge of Fifth Third's products, services processes, and internal resources to stay informed, guide and lead the team • Become skilled at the consultative sales process to proactively identify the financial needs of current or prospective customers and recommend the appropriate solutions to meet those needs • Understand how to develop an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment (FNA) and are assigned to the best banker for proactive ongoing support • Learn how to source, develop, coach and lead a team that reinforces our Core Values and business strategies • Learn to cultivate a One Bank culture that proactively collaborates with business partners • Participate in activities that benefit the communities we serve • Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee • Additional duties as assigned SUPERVISORY RESPONSIBILITIES: Assist in providing employees timely, candid and constructive feedback; assist in the development of employees to their full potential and provides challenging opportunities that enhance employee career growth; recognize and reward employees for accomplishments. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: • College degree or two (2) or more years of leadership experience in a sales environment • Ability to professionally represent Fifth Third Bank in verbal and written communication • Capable of analyzing credit and financial information • Ability to successfully execute and coach sales activities • Exhibits business acumen • Demonstrated ability in making sound decisions • This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration. WORKING CONDITIONS: • Normal office environment. • Extended viewing of computer screens. • Periodic travel within the Bancorp footprint to attend meetings and/or training. Financial Center Manager - New Lenox, IL/Mokena, IL and surrounding area Total Base Pay Range 45,100.00 - 85,600.00 USD Annual At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html and by consulting with your talent acquisition partner. LOCATION -- New Lenox, Illinois 60451 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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