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Financial Center Manager III - Geneva, IL

Fifth Third Bank · Geneva, IL · Full time

Posted Jul 10, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

This is a Financial Center Manager III role. Tell me about the largest team or book of business you have been responsible for.

What they are checking: Whether their experience matches a senior manager level and they can speak to real scale and outcomes.

Tell me about a time you had to manage someone out or address serious performance problems.

What they are checking: Whether they can handle the hard side of leadership fairly and with documentation, not just the coaching side.

How would you use the training rotations to prepare yourself to coach people in roles you have never held?

What they are checking: Whether they will learn each function well enough to coach it credibly once they lead the center.

Tell me about a time you created a memorable experience for a customer that also led to new business.

What they are checking: Whether they see service and growth as connected, rather than trading one for the other.

What would you do

In Geneva, how would you go about becoming known in the community and bringing in new households?

What they are checking: Whether they have a concrete plan for local presence and outreach in a smaller, close-knit suburban market.

An audit finds problems with dual control and cash procedures in your branch. What do you do first?

What they are checking: Whether they treat operational risk findings seriously and fix causes, not just the symptoms the audit names.

If your center is behind on deposit goals with two months left in the year, what would you change?

What they are checking: Whether they can make a realistic, ethical plan to close a gap without pushing products customers do not need.

How do you keep a team motivated when the branch is understaffed and the work feels repetitive?

What they are checking: Whether they can keep morale and service steady through tough stretches, which affects turnover and customers.

About the work

Walk me through how you would run a weekly sales and service huddle with your team.

What they are checking: Whether they know how to set an operating rhythm that keeps a branch focused on goals and coaching.

How would you decide which customers should be referred to a Preferred banker, a lender or a small business specialist?

What they are checking: Whether they understand how a branch connects customers to specialists so needs are fully met.

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The full job description

As published by Fifth Third Bank.

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: The Financial Center Manager will participate in a comprehensive, customized on-boarding and education program. This includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred and Sales & Operations Management. The role will provide a robust learning approach for successful candidates to prepare for a Financial Center Manager role. After successful completion of the training program, the FCMA role will be placed in a Financial Center. ESSENTIAL DUTIES & RESPONSIBILITIES: • Complete FCMA roadmap as intended and all onboarding activities from day one to program completion, including the successful completion of a Consultative Selling Skills Certification • Become proficient at deepening Consumer and Small Business customer relationships by providing a memorable customer experience • Gain knowledge, demonstrate and maintain a working knowledge of Fifth Third's products, services processes, and internal resources to stay informed, guide and lead the team • Become skilled at the consultative sales process to proactively identify the financial needs of current or prospective customers and recommend the appropriate solutions to meet those needs • Understand how to develop an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment (FNA) and are assigned to the best banker for proactive ongoing support • Learn how to source, develop, coach and lead a team that reinforces our Core Values and business strategies • Learn to cultivate a One Bank culture that proactively collaborates with business partners • Participate in activities that benefit the communities we serve • Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee • Additional duties as assigned SUPERVISORY RESPONSIBILITIES: Assist in providing employees timely, candid and constructive feedback; assist in the development of employees to their full potential and provides challenging opportunities that enhance employee career growth; recognize and reward employees for accomplishments. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: • College degree or two (2) or more years of leadership experience in a sales environment • Ability to professionally represent Fifth Third Bank in verbal and written communication • Capable of analyzing credit and financial information • Ability to successfully execute and coach sales activities • Exhibits business acumen • Demonstrated ability in making sound decisions • This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration. WORKING CONDITIONS: • Normal office environment. • Extended viewing of computer screens. • Periodic travel within the Bancorp footprint to attend meetings and/or training. Financial Center Manager III - Geneva, IL Total Base Pay Range 45,100.00 - 85,600.00 USD Annual At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html and by consulting with your talent acquisition partner. LOCATION -- Geneva, Illinois 60134 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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