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Financial Center Manager II - Wheaton or surrounding area

Fifth Third Bank · Wheaton, IL · Full time

Posted Sep 2, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

This is a Financial Center Manager II role in Wheaton. Tell me about your experience leading people and what results you were responsible for.

What they are checking: Whether their leadership background is strong enough to run a branch team after the training program.

Tell me about a time you had two priorities pulling you in opposite directions and how you decided.

What they are checking: Whether they can make sensible trade-offs between sales, service and operations without freezing.

Tell me about a time you made a mistake at work and how you handled it.

What they are checking: Whether they own errors openly, which matters in a role that sets the ethical tone for a branch.

How do you take part in the community outside work, and how would that carry into this role?

What they are checking: Whether they will show up locally, since community activity is part of how branches earn trust.

What would you do

How would you approach growing small business relationships in downtown Wheaton and nearby areas?

What they are checking: Whether they can plan local business development instead of relying on the branch's existing customers.

A customer complains on social media about your branch. How do you respond?

What they are checking: Whether they handle public complaints by following bank guidance and fixing the problem, not reacting personally.

How would you explain the value of a consultative sales process to a skeptical, experienced teller?

What they are checking: Whether they can win buy-in from tenured staff instead of only giving orders.

Your branch scores well on sales but poorly on operational audits. Where do you start?

What they are checking: Whether they see that clean operations protect the bank and the customers, not just audit scores.

About the work

What does a strong onboarding plan look like for a new personal banker on your team?

What they are checking: Whether they know how to set new bankers up to succeed, since turnover hurts both service and goals.

What do you know about the differences between serving consumer, small business and Preferred customers?

What they are checking: Whether they understand that each segment has different needs and expects a different level of service.

Practice this interview out loud.

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The full job description

As published by Fifth Third Bank.

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: The Financial Center Manager will participate in a comprehensive, customized on-boarding and education program. This includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred and Sales & Operations Management. The role will provide a robust learning approach for successful candidates to prepare for a Financial Center Manager role. After successful completion of the training program, the FCMA role will be placed in a Financial Center. ESSENTIAL DUTIES & RESPONSIBILITIES: • Complete FCMA roadmap as intended and all onboarding activities from day one to program completion, including the successful completion of a Consultative Selling Skills Certification • Become proficient at deepening Consumer and Small Business customer relationships by providing a memorable customer experience • Gain knowledge, demonstrate and maintain a working knowledge of Fifth Third's products, services processes, and internal resources to stay informed, guide and lead the team • Become skilled at the consultative sales process to proactively identify the financial needs of current or prospective customers and recommend the appropriate solutions to meet those needs • Understand how to develop an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment (FNA) and are assigned to the best banker for proactive ongoing support • Learn how to source, develop, coach and lead a team that reinforces our Core Values and business strategies • Learn to cultivate a One Bank culture that proactively collaborates with business partners • Participate in activities that benefit the communities we serve • Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee • Additional duties as assigned SUPERVISORY RESPONSIBILITIES: Assist in providing employees timely, candid and constructive feedback; assist in the development of employees to their full potential and provides challenging opportunities that enhance employee career growth; recognize and reward employees for accomplishments. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: • College degree or two (2) or more years of leadership experience in a sales environment • Ability to professionally represent Fifth Third Bank in verbal and written communication • Capable of analyzing credit and financial information • Ability to successfully execute and coach sales activities • Exhibits business acumen • Demonstrated ability in making sound decisions • This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration. WORKING CONDITIONS: • Normal office environment. • Extended viewing of computer screens. • Periodic travel within the Bancorp footprint to attend meetings and/or training. Financial Center Manager II - Wheaton or surrounding area Total Base Pay Range 45,100.00 - 85,600.00 USD Annual At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html and by consulting with your talent acquisition partner. LOCATION -- Wheaton, Illinois 60187 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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