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This position has closed. Fifth Third Bank removed this listing from their careers page on Oct 6, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Financial Center Manager II - Chicago, IL (Andersonville)

Fifth Third Bank · Chicago, IL · Full time

Posted Sep 28, 2026 · We last checked this listing on Oct 5, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

This program rotates you through Operations, Sales and Service, Lending, Small Business and Preferred before you run a financial center. Which rotation do you expect to find hardest, and how will you prepare?

What they are checking: Self-awareness about skill gaps and a plan to close them during a structured development program.

Tell me about a time you led a team to hit a sales or service goal while keeping people motivated.

What they are checking: Whether they can drive results through people, which is the core of a Financial Center Manager role.

Part of this role is completing a Consultative Selling Skills Certification. How do you learn a structured sales method and make it feel natural?

What they are checking: Coachability and whether they can absorb a defined process and then teach it to their team.

Tell me about a time you coached someone whose performance was slipping.

What they are checking: Coaching skill, including setting clear expectations, following up and documenting progress.

Fifth Third asks every employee to raise concerns and own risk. Tell me about a time you spoke up about something that did not seem right.

What they are checking: Whether they will escalate issues openly, which the posting lists as part of every role's accountability.

What would you do

Walk me through how you would use the consultative sales process with a small business owner who came in just to make a deposit.

What they are checking: Ability to uncover needs naturally through questions rather than pushing products the customer did not ask about.

One of your bankers has strong sales numbers but keeps cutting corners on account opening procedures. What do you do?

What they are checking: Whether they put risk and doing right by customers ahead of short-term sales results.

How would you build relationships in the community around a branch in Chicago, Wheaton or Saint Charles to bring in new households?

What they are checking: Initiative in outside business development, not just managing traffic that walks through the door.

A long-time customer is upset about an overdraft fee and threatening to close their accounts. How do you handle the conversation?

What they are checking: Ability to de-escalate, apply policy fairly and keep the relationship where it makes sense.

How do you balance your own time between coaching your team, serving customers and handling operations?

What they are checking: Prioritization skills, since branch managers who only do one of these three tend to fail at the others.

About the work

What operational controls in a branch would you watch most closely, and why?

What they are checking: Understanding of cash handling, dual control, audits and compliance that a branch leader owns.

Practice this interview out loud.

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The full job description

As published by Fifth Third Bank.

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: The Financial Center Manager will participate in a comprehensive, customized on-boarding and education program. This includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred and Sales & Operations Management. The role will provide a robust learning approach for successful candidates to prepare for a Financial Center Manager role. After successful completion of the training program, the FCMA role will be placed in a Financial Center. ESSENTIAL DUTIES & RESPONSIBILITIES: • Complete FCMA roadmap as intended and all onboarding activities from day one to program completion, including the successful completion of a Consultative Selling Skills Certification • Become proficient at deepening Consumer and Small Business customer relationships by providing a memorable customer experience • Gain knowledge, demonstrate and maintain a working knowledge of Fifth Third's products, services processes, and internal resources to stay informed, guide and lead the team • Become skilled at the consultative sales process to proactively identify the financial needs of current or prospective customers and recommend the appropriate solutions to meet those needs • Understand how to develop an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment (FNA) and are assigned to the best banker for proactive ongoing support • Learn how to source, develop, coach and lead a team that reinforces our Core Values and business strategies • Learn to cultivate a One Bank culture that proactively collaborates with business partners • Participate in activities that benefit the communities we serve • Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee • Additional duties as assigned SUPERVISORY RESPONSIBILITIES: Assist in providing employees timely, candid and constructive feedback; assist in the development of employees to their full potential and provides challenging opportunities that enhance employee career growth; recognize and reward employees for accomplishments. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: • College degree or two (2) or more years of leadership experience in a sales environment • Ability to professionally represent Fifth Third Bank in verbal and written communication • Capable of analyzing credit and financial information • Ability to successfully execute and coach sales activities • Exhibits business acumen • Demonstrated ability in making sound decisions • This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration. WORKING CONDITIONS: • Normal office environment. • Extended viewing of computer screens. • Periodic travel within the Bancorp footprint to attend meetings and/or training. Financial Center Manager II - Chicago, IL (Andersonville) Total Base Pay Range 45,100.00 - 85,600.00 USD Annual At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html and by consulting with your talent acquisition partner. LOCATION -- Chicago, Illinois 60640 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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