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This position has closed. Fifth Third Bank removed this listing from their careers page on Oct 6, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Financial Center Manager II - Burr Ridge, IL

Fifth Third Bank · Burr Ridge, IL · Full time

Posted Sep 1, 2026 · We last checked this listing on Oct 5, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

You will rotate through Lending, Small Business, Preferred and Sales & Operations Management. What do you hope to get out of the lending rotation in particular?

What they are checking: Whether they see the program as real preparation and have thought about what a manager must know about credit.

Tell me about a time you deepened a relationship with an existing customer rather than chasing a new one.

What they are checking: Whether they value growing current relationships, which the posting puts at the center of the role.

Tell me about a time you had to balance a goal with following a policy or procedure exactly.

What they are checking: Whether they protect the bank from risk even when a shortcut would help hit a target.

Why do you want to move into branch management now?

What they are checking: Whether they have a clear, realistic reason for wanting to lead people and be accountable for a whole center.

What would you do

Burr Ridge has many business owners and established households. How would you grow Small Business and Preferred relationships in that market?

What they are checking: Whether they can tailor a growth plan to an affluent, business-heavy suburb instead of using a generic branch plan.

A high-balance customer is upset about a service error and asks for the manager. Walk me through what you do.

What they are checking: Whether they can own a mistake, fix it and keep a valuable relationship without making promises they cannot keep.

How do you coach a banker who is hitting sales goals but getting poor customer feedback?

What they are checking: Whether they care how results are earned, not just whether the numbers are there.

How would you plan a week in which you need to coach staff, meet business customers and keep operations clean?

What they are checking: Whether they can manage their own time across leadership, sales and control duties without dropping one.

About the work

What is your understanding of a consultative sales process, and how would you check that your team is really using it?

What they are checking: Whether they can observe and coach the sales process rather than only reviewing end results.

Which Fifth Third products do you think matter most to a small business owner opening their first business account, and why?

What they are checking: Whether they have looked into the business banking basics a manager will be expected to know and teach.

Practice this interview out loud.

Offer builds a real interview for this exact role at Fifth Third Bank from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Fifth Third Bank.

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: The Financial Center Manager will participate in a comprehensive, customized on-boarding and education program. This includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred and Sales & Operations Management. The role will provide a robust learning approach for successful candidates to prepare for a Financial Center Manager role. After successful completion of the training program, the FCMA role will be placed in a Financial Center. ESSENTIAL DUTIES & RESPONSIBILITIES: • Complete FCMA roadmap as intended and all onboarding activities from day one to program completion, including the successful completion of a Consultative Selling Skills Certification • Become proficient at deepening Consumer and Small Business customer relationships by providing a memorable customer experience • Gain knowledge, demonstrate and maintain a working knowledge of Fifth Third's products, services processes, and internal resources to stay informed, guide and lead the team • Become skilled at the consultative sales process to proactively identify the financial needs of current or prospective customers and recommend the appropriate solutions to meet those needs • Understand how to develop an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment (FNA) and are assigned to the best banker for proactive ongoing support • Learn how to source, develop, coach and lead a team that reinforces our Core Values and business strategies • Learn to cultivate a One Bank culture that proactively collaborates with business partners • Participate in activities that benefit the communities we serve • Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee • Additional duties as assigned SUPERVISORY RESPONSIBILITIES: Assist in providing employees timely, candid and constructive feedback; assist in the development of employees to their full potential and provides challenging opportunities that enhance employee career growth; recognize and reward employees for accomplishments. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: • College degree or two (2) or more years of leadership experience in a sales environment • Ability to professionally represent Fifth Third Bank in verbal and written communication • Capable of analyzing credit and financial information • Ability to successfully execute and coach sales activities • Exhibits business acumen • Demonstrated ability in making sound decisions • This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration. WORKING CONDITIONS: • Normal office environment. • Extended viewing of computer screens. • Periodic travel within the Bancorp footprint to attend meetings and/or training. Financial Center Manager II - Burr Ridge, IL Total Base Pay Range 45,100.00 - 85,600.00 USD Annual At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html and by consulting with your talent acquisition partner. LOCATION -- Burr Ridge, Illinois 60527 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.