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Financial Center Manager - Cicero and surrounding areas (Spanish Speaking Preferred)

Fifth Third Bank · Cicero, IL · Full time

Posted Sep 8, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Spanish speaking is preferred for the Cicero area. Tell me about a time you served a customer in Spanish on something financial, like a loan or account issue.

What they are checking: Whether they can explain money matters clearly in Spanish, which builds trust with many customers in this community.

This program rotates you through Operations, Sales & Service, Lending, Small Business and Preferred before you run a center. Which rotation do you expect to find hardest, and why?

What they are checking: Whether they know their own gaps honestly and have a plan to close them during training.

Tell me about a time you led or coached a team, formally or informally, toward a goal.

What they are checking: Whether they can lead people, since after training the job is managing a branch team.

Tell me about a time you had to learn a lot of products or systems quickly and then teach them to others.

What they are checking: Whether they can learn deeply enough to guide a team, which the posting says the role requires.

What would you do

How would you build relationships with small businesses along the commercial corridors in Cicero and the surrounding areas?

What they are checking: Whether they have a real plan for community outreach to small business owners instead of waiting for walk-ins.

A customer is new to the country and wants to open an account but does not have the ID documents they expect to need. How do you help?

What they are checking: Whether they can be helpful and welcoming while still following account opening and identity rules exactly.

One of your bankers is great with customers but keeps making errors on paperwork. How would you handle it?

What they are checking: Whether they coach on accuracy directly without losing a strong relationship banker, balancing sales and risk.

How would you make sure every customer in the branch feels they had a memorable experience, even during a staffing shortage?

What they are checking: Whether they can protect service quality under pressure by setting priorities and pitching in themselves.

About the work

You need to pass a Consultative Selling Skills Certification. What do you think separates a good consultative conversation from a weak one?

What they are checking: Whether they already understand needs-based selling well enough to model it for a team.

What would you look at to know whether a financial center is healthy or struggling?

What they are checking: Whether they think in terms of deposit growth, retention, audit results and customer experience, not just sales counts.

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The full job description

As published by Fifth Third Bank.

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: The Financial Center Manager will participate in a comprehensive, customized on-boarding and education program. This includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred and Sales & Operations Management. The role will provide a robust learning approach for successful candidates to prepare for a Financial Center Manager role. After successful completion of the training program, the FCMA role will be placed in a Financial Center. ESSENTIAL DUTIES & RESPONSIBILITIES: • Complete FCMA roadmap as intended and all onboarding activities from day one to program completion, including the successful completion of a Consultative Selling Skills Certification • Become proficient at deepening Consumer and Small Business customer relationships by providing a memorable customer experience • Gain knowledge, demonstrate and maintain a working knowledge of Fifth Third's products, services processes, and internal resources to stay informed, guide and lead the team • Become skilled at the consultative sales process to proactively identify the financial needs of current or prospective customers and recommend the appropriate solutions to meet those needs • Understand how to develop an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment (FNA) and are assigned to the best banker for proactive ongoing support • Learn how to source, develop, coach and lead a team that reinforces our Core Values and business strategies • Learn to cultivate a One Bank culture that proactively collaborates with business partners • Participate in activities that benefit the communities we serve • Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee • Additional duties as assigned SUPERVISORY RESPONSIBILITIES: Assist in providing employees timely, candid and constructive feedback; assist in the development of employees to their full potential and provides challenging opportunities that enhance employee career growth; recognize and reward employees for accomplishments. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: *Spanish Speaking Preferred* • College degree or two (2) or more years of leadership experience in a sales environment • Ability to professionally represent Fifth Third Bank in verbal and written communication • Capable of analyzing credit and financial information • Ability to successfully execute and coach sales activities • Exhibits business acumen • Demonstrated ability in making sound decisions • This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration. WORKING CONDITIONS: • Normal office environment. • Extended viewing of computer screens. • Periodic travel within the Bancorp footprint to attend meetings and/or training. Financial Center Manager - Cicero and surrounding areas (Spanish Speaking Preferred) Total Base Pay Range 45,100.00 - 85,600.00 USD Annual At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html and by consulting with your talent acquisition partner. LOCATION -- Cicero, Illinois 60804 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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