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Field Service Manager - QSR

Ecolab · Paris, IL · Full time

Posted Sep 14, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you turned an unhappy customer into a loyal one.

What they are checking: Whether they can rebuild trust through real service, since the role depends on long customer relationships.

You'll travel with several overnight trips a week. How do you plan your route and keep your reporting up to date?

What they are checking: Whether they can stay organized and on top of paperwork while working remotely and on the road.

Tell me about a time you worked completely on your own and had to solve a problem without anyone to ask.

What they are checking: Whether they can make sound decisions independently, which a remote field role requires.

What would you do

A fast-food restaurant manager is short-staffed and has no time for your training session. How do you still get the job done?

What they are checking: Whether they can adapt to the reality of a busy QSR kitchen and still make sure staff use products correctly.

You notice a restaurant is using a chemical in an unsafe way. What do you do?

What they are checking: Whether they put safety first and correct the practice without embarrassing the staff or the manager.

What do you think fast-food customers care about most when it comes to cleaning and sanitation?

What they are checking: Whether they understand the customer's priorities like food safety, inspections, speed and cost.

About the work

Tell me about your experience installing or maintaining dispensing equipment. What problems come up most often?

What they are checking: Whether they have hands-on equipment skills, since installation and repair is the first duty listed.

How would you teach a new crew member to use a sanitizer correctly in under five minutes?

What they are checking: Whether they can give clear, practical instructions that actually change behavior on a busy shift.

How would you run a product test at a customer site so the results are fair and believable?

What they are checking: Whether they understand basic test discipline, like a baseline and consistent conditions, so results hold up.

A dispenser keeps failing at the same location. How do you figure out if it's the equipment, the setup or how staff are using it?

What they are checking: Whether they troubleshoot systematically instead of replacing parts until the problem goes away.

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The full job description

As published by Ecolab.

Are you looking for a career in a multinational company ? Ecolab is currently seeking a Field Service Manager to work in our QSR division. In this role you will be responsible for partnering with our fast-food customers and providing them with personal customer service and solutions for all of their cleaning and sanitation needs. What’s in it For You: • The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments • The ability to make an impact and shape your career with a company that is passionate about growth • The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best What You Will Do: • Perform installation and maintenance of dispensing equipment in customer locations • Develop and enhance customer relationships while providing personal customer service and solutions for their cleaning and sanitation needs. • Provide training to customers on procedures and products • Support and run product and program tests • Completes all required reporting on a timely basis. Minimum Qualifications: • Technical or Bachelor Degree, or relevant experience • 3+ years work experience • Willingness to travel (several overnight per week) and desire to be a remote worker • Time management – planning and organization • Customer oriented • Ability to build customers’ trust – integrity • Written Communication to create consulting reports for customers Preferred Qualifications: • Previous experience as technician will be considered as a plus • Previous experience in fast-food restaurants as restaurant manager, supervisor or in the operation team will be considered as a plus • English at intermediate level or more will be considered a plus About QSR (Quick Service Restaurants): Through our business, we partner with quick-service and limited-service restaurants to improve guest experience, lower operating costs, drive revenue growth and safeguard customer trust. Our solutions and expertise help ensure food safety and brand consistency in local stores and across regional and global chains.

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