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Field Relief Manager

U-Haul · Madison, WI · Full time

Posted Sep 9, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you led a team that wasn't yours. How did you earn their cooperation?

What they are checking: Leading through respect rather than title, since relief managers inherit teams for only a short time.

Tell me about your experience managing people. What size teams, and what kind of business?

What they are checking: Real supervisory background that matches running a busy rental and retail center.

This role means lots of variety and driving between locations. How do you stay organized when your work site keeps changing?

What they are checking: Whether they truly enjoy variety and have systems to manage it, as the posting stresses.

Tell me about a time you had to make a decision with no manager available to ask.

What they are checking: Sound judgment alone, since relief managers are often the senior person on site.

What would you do

You'll fill in for vacationing General Managers at U-Haul centers around Madison. How do you get up to speed at a store you've never run before?

What they are checking: Ability to learn a new location fast and keep operations steady without disrupting the regular team.

You arrive to cover a store and find the rental lot is short on trucks for the weekend. What do you do first?

What they are checking: Quick problem solving on equipment shortages, which directly affects customers and revenue.

An employee at the store you're covering tells you the regular manager lets them leave early. How do you handle that?

What they are checking: Holding standards while respecting the regular manager, and avoiding unnecessary conflict.

How do you handle a customer complaint when you don't yet know the history between that customer and the store?

What they are checking: Gathering facts and resolving issues fairly without making promises the regular manager can't keep.

What would you leave behind for a General Manager returning from vacation?

What they are checking: Communication habits that make handoffs smooth, so the regular manager isn't surprised on return.

About the work

How would you handle cash handling or inventory discrepancies you find while covering a store?

What they are checking: Integrity and process knowledge around money and equipment counts in a store you are only covering.

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The full job description

As published by U-Haul.

United States This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship. Location: 4716 Verona Rd, Madison, Wisconsin 53711 United States of America If you are good at managing people and relish variety in your life, consider becoming U-Haul Company’s newest Field Relief Manager. As a Field Relief Manager, you will fill in for vacationing General Managers at U-Haul centers in your area, providing coverage as needed to deliver exemplary customer service. ***Starting Salary at $50,000+ per year based on qualifications*** U-Haul offers its Field Relief Managers: • Full medical coverage, if eligible • Prescription plans, if eligible • Dental and vision plans • Registered Dietitian Program, if eligible • Gym Reimbursement Program • Weight Watchers, if eligible • Virtual doctor visits • Career stability • Opportunities for advancement • Valuable on-the-job training • Tuition Reimbursement Program • Free online courses for personal and professional development at U-Haul University® • Business-travel insurance • You Matter Employee Assistance Program • Paid holidays, vacation and sick days, if eligible • Employee Stock Ownership Plan (ESOP) • 401(k) savings plan • Life insurance • Critical illness/group accident coverage • 24-hour physician available for kids • MetLaw Legal Program • MetLife auto and home insurance • Mindset App Program • Discounts on cell phone plans, hotels and more • LifeLock identity theft protection • Savvy consumer-wellness programs - from health-care tips to financial wellness • Dave Ramsey’s SmartDollar Program • U-Haul Federal Credit Union membership Field Relief Manager Primary Responsibilities: • Provide coverage for General Managers on leave by enforcing policies, inventory practices, etc. • Review implementation and assist at centers to stay apprised of all programs. • Participate in ongoing continuous U-Haul education through U-Haul University. • Hire and educate new team members. Minimum Requirements: • 1-3 years of management experience in retail or other service industry with responsibility for financial results and customer satisfaction • Previous management proficiency in high-volume retail with profit and loss (P&L) accountability • Valid driver’s license and the ability to maintain a good driving record • Able to work weekends and holidays • Computer expertise • High school diploma or equivalent Work Environment: The work involves moderate risks or discomfort which requires special safety precautions, e.g., working around moving parts, machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields. Physical Demands: The work requires some physical exertion such as long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs. assisted or unassisted. U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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