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Field Auto Adjuster

Allstate · Naperville, IL · Full time

Posted Sep 30, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you trained or mentored another appraiser.

What they are checking: Whether they can teach and support quality, since the role includes mentoring and technical help.

Tell me about a time a customer was frustrated with how long their repair was taking.

What they are checking: Whether they keep customers informed and focused on a positive experience under frustration.

What would you do

You cover Bolingbrook, Burr Ridge and Naperville. How do you plan your day to hit several inspections?

What they are checking: Whether they have strong time management for field territory work, which the posting stresses.

A body shop's supplement asks for more labor and parts than you think are needed. How do you negotiate?

What they are checking: Whether they negotiate with facts and respect, keeping a good working relationship with shops.

How do you handle a third-party claimant who doesn't trust the insurance company?

What they are checking: Whether they stay professional and transparent with people who aren't the company's customer.

About the work

Walk me through writing a damage estimate in CCC ONE for a vehicle with front-end damage.

What they are checking: Whether they have real estimating fundamentals in CCC ONE or similar software, which the posting asks for.

How do you decide whether a vehicle is a total loss or should be repaired?

What they are checking: Whether they understand total loss thresholds, salvage and hidden damage when making that call.

What do you check to make sure your estimate matches the policy coverage?

What they are checking: Whether they understand how policy types and coverages affect what can be paid.

How do you audit another appraiser's estimate for quality?

What they are checking: Whether they can spot errors and missed items in someone else's work and give useful feedback.

What do you do to make sure your photos and notes fully support your estimate?

What they are checking: Whether their documentation would hold up if the estimate is questioned later.

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The full job description

As published by Allstate.

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. Job Description Responsible for creating or auditing a comprehensive estimate of damages for 1st and 3rd party material damage claims in either the auto or specialty lines leading to the proper disposition. Responsible for training, mentoring, controlling quality and providing technical assistance on material damage claims. Job Description This is a field-based, territory-specific opportunity supporting the Bolingbrook, Burr Ridge, Naperville areas. We are seeking a skilled Auto Field Appraiser with strong time management skills, hands-on experience using CCC ONE or similar estimating software, and proven negotiation skills. The ideal candidate demonstrates exceptional attention to detail and a strong commitment to delivering a positive, customer-focused experience. Key Responsibilities • Possesses strong estimating fundamentals in order to create or audit estimates of damages on 1st and 3rd party material damage losses of all severities • Possesses a deep understanding of the content of all policy types written by the company • Negotiates settlements, makes settlement payments and documents all activities in the most complex of files across multiple lines • Evaluates settlement alternatives by reviewing regulatory compliance and fair claims practices; makes decisions on best option • Builds mastered relationships with both internal and external customers across multiple lines Supervisory Responsibilities • This job does not have supervisory duties. #LI-JH1 Skills Appraisal Software, Auto Estimating, Business Acumen, Business Management, CCC ONE, Critical Thinking, Financial Analysis, Material Damage Claims, Quality Management Compensation Compensation offered for this role is 28.03 - 42.99 per hour and is based on experience and qualifications. Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “ here ” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “ here ” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “ here ”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “ here ”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products. Companies & Partners Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident. Benefits National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000. Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

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