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Estimator in Training

Boyd Group (Gerber Collision) · Oak Lawn, IL · $18.00–$20.00 an hour · Full time

Posted Jun 12, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Why do you want to learn estimating, and what do you already know about how collision repair works?

What they are checking: Whether they have real interest and some basic understanding to build on during training.

Tell me about a time you learned a complicated skill from someone more experienced. How did you get up to speed?

What they are checking: Whether they learn actively by asking questions and practicing, which a training role depends on.

Tell me about a time you had to follow strict rules or guidelines, like insurance or company policies.

What they are checking: Whether they can work inside partner guidelines, since estimates must meet insurer and company rules.

How do you stay organized when you're handling several customers or tasks at once?

What they are checking: Whether they have habits that keep details from slipping in a busy front office.

Tell me about a time you got feedback that was hard to hear. What did you do with it?

What they are checking: Whether they accept coaching well, since trainees grow through constant correction.

What would you do

A customer just had an accident and is upset when they drop off the car. How do you greet them and build rapport?

What they are checking: Whether they can make a stressed customer feel cared for, which the role lists as a key duty.

How would you explain to a customer why Gerber is a good choice for their repair?

What they are checking: Whether they can communicate value honestly without making promises they can't keep.

You're writing an estimate and aren't sure whether a part needs replacing. What do you do?

What they are checking: Whether they ask the trainer or check procedures instead of guessing, which avoids costly mistakes.

About the work

What does a high closed sales ratio mean for a collision shop, and how would you help raise it?

What they are checking: Whether they understand that turning estimates into repairs drives the shop's business.

How comfortable are you with computers and learning new software like an estimating system?

What they are checking: Whether they can pick up tools like CCC One that the job uses all day.

Practice this interview out loud.

Offer builds a real interview for this exact role at Boyd Group (Gerber Collision) from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Boyd Group (Gerber Collision).

Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass , our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward. Ready to grow with a team that’s built for your success? Apply today. Our Commitment: The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply. Job Description: The Estimator in Training works closely with our Estimator to learn how to effectively diagnose and prepare all estimates for repair in an accurate, thorough, and profitable manner according to insurance partner and company guidelines. Additionally, the Estimator Apprentice is responsible for communicating the value Gerber provides, resulting in a high closed sales ratio. Key Job Responsibilities • Ensure consistent execution of WOW (Wow Operating Way) plan. • Greets customer at repair drop off and builds rapport. • Maps damage with customer (previous, current loss, WOW opportunities). • Handles repair mapping, takes initial photographs. Uploads photos and notes to CCC One, along with arrival time, etc. • Notifies production that vehicle has arrived and places in production queue. Verifies estimate during teardown. • Finalizes estimate using proper Repair Planning Template. • Works with repair team to make sure notations on windshield are correct and complete. Puts together final parts list. • Uses Promise Date Caculator to set promise date. Calls customer to review estimate and promise date. • Updates customer regularly (with frequency, according to standards determined by management). • Participates in and contributes to the regularly scheduled production meetings. • Calls customers whose cars will be completed the next day. Schedules with customer. • Follow up with technicians after vehicle tear down and make adjustments to estimate if needed. • Assist insurance adjusters with damage reports, etc., and provide service to insurance claim re-inspectors. Education and/or Experience Required • High school diploma/GED required. • Prior customer service experience. • Must currently possess or successfully complete 16 I-CAR units within the first 12 months of employment. • Preferred: 4-6 years related work experience. Photo-imaging software experience preferred. Required Skills/Abilities • Excellent communication skills. • Computer literate. Knowledge of Microsoft products is preferred. • Good decision-making ability and sound judgment. Other Requirements ​ • Must be able to walk, stand, stoop, kneel and crouch in providing an accurate estimate of a vehicle’s damage. • Must possess clear vision in providing an accurate estimate of a vehicle’s damage. Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. Benefits That Drive Your Success Gerber offers the comprehensive benefits you expect from an industry leader, including: • Annual Paid Time Off (PTO) plans • 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week • 6 paid holidays annually • Medical, Prescription Drug, Dental & Vision Insurance effective Day 1 • 401(k) Retirement Plan with company match • Employer Paid Short-Term Disability & Life Insurance • Additional Voluntary Life Insurance • Continuing Education Opportunities • Free Prescription or Non-Prescription Safety Glasses annually • Annual Voluntary Uniform Stipend • Voluntary Daily Pay option available About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company. AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually. Compensation Details: Pay: $18 - $20hr #INDNORTH

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