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Escrow Officer (in office)

First American · Appleton, WI · $24.42–$32.56 an hour · Full time

Posted Sep 9, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

How many files have you typically carried at once, and how do you keep them all moving?

What they are checking: Whether they can handle a real pipeline with systems that keep every closing on time.

Tell me about a closing that nearly fell apart. How did you save it?

What they are checking: Whether they solve problems under pressure and coordinate everyone involved to get to the table.

How do you build relationships with real estate agents and lenders so they keep sending you business?

What they are checking: Whether they understand that service and communication drive referrals in an in-office escrow role.

Tell me about a time you had to deliver bad news to a buyer or seller. How did you do it?

What they are checking: Whether they communicate difficult updates with honesty and care, which keeps customers' trust.

What would you do

The lender sends a revised closing disclosure the morning of closing and the numbers changed. What do you do?

What they are checking: Whether they can reconcile late changes calmly and keep TRID timing and the closing on track.

A title search shows a judgment against someone with the seller's name. How do you handle it?

What they are checking: Whether they know how to clear title issues, like getting a name affidavit, before closing.

About the work

Walk me through how you manage a residential file from opening to disbursement.

What they are checking: Whether they truly know the full escrow process and can run files independently as an experienced officer.

How do you protect your files from wire fraud?

What they are checking: Whether they have strict verification habits, since one fraudulent wire can cost a client everything.

Explain how you'd handle a payoff that comes in short because of a per diem calculation error.

What they are checking: Whether they catch and fix balancing errors before funds go out the door.

Which escrow software have you used, and how quickly do you adapt to a new platform?

What they are checking: Whether they can use the company's technology to work efficiently and help transform the closing experience.

Practice this interview out loud.

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The full job description

As published by First American.

Who We Are Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do Enable you to provide best in class service and support to your clients by leveraging industry leading technology and the strongest escrow and underwriter partners in the business. We are transforming the residential real estate experience one closing at a time. Come join First American, where we recognize our true worth is our people.  We are looking to add an experienced Escrow Officer to our growing team. In this role you will work in a dynamic, fast-paced setting focused on customer service and closing deals. This role requires exceptional decision-making skills, strong communication skills and the ability to multi-task as part of a team. The Escrow Officer is responsible for handling residential and commercial real estate transactions by establishing new escrow accounts, managing funds, processing documents for closings, and completing settlements in accordance with established policies and procedures. This position plays a key role in making the dream of home ownership a reality. This is an in-office position located at 330 W College Avenue, Appleton, WI What You’ll Do • Complete real estate escrow transactions by determining requirements • Act as a neutral liaison between file parties, adhere to company policy, and monitor and mitigate risk to the company • Responsible for ensuring that all funds are properly accounted for and disbursed in accordance with the terms of the contract and our company policy • Prepare regular reports on the status of the escrow account and provide these reports to the parties involved in the transaction • Examine property titles, mortgages, and trust deed documents • Prepare legal documents for the closure of the sale • Complete closing by recording and filing documents, preparing, and distributing final closing statements and title What You’ll Bring • 2-4 years of escrow-related experience • Experience directly handling escrow transactions • Openness to new technology and proprietary programs; adjusts easily to new workflow • Passion for helping customers while maintaining a professional and positive attitude • Excellent verbal and written communication with both our internal team and external customers; comfortable using various types of communication to meet customer needs • Problem solver with strong organizational skills, is detail oriented, and knows how to navigate internal and external resources to resolve issues • Thrives in contributing to a team working together to deliver beyond customer expectations • Comfortable guiding and supporting future talent learning the business • Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies • Valid Licensing/Certification as required by applicable state • High school diploma or equivalent Pay Range: $24.42 - $32.56 Hourly This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Apply at First American