JobsAdvocate Health

Environmental Services Supervisor - 2nd Shift

Advocate Health · Marinette, WI

Posted Sep 16, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had to manage a staffing shortage on second shift while still covering all the units that needed cleaning. What did you do?

whether the candidate can prioritize and reallocate limited staff under real operational pressure

Tell me about a time you had to coach an underperforming employee. What was the issue, what did you say, and what changed?

whether they can handle direct, respectful performance conversations rather than avoiding conflict

Have you ever had to recommend someone for termination or corrective action? Walk me through how you approached that decision.

judgment and fairness in high-stakes HR decisions, and whether they follow process rather than act impulsively

Tell me about a time a patient or family member complained about the cleanliness of their room or the way a staff member treated them. How did you resolve it?

customer service recovery skills and whether they take ownership of the department's reputation

Describe a time you had to exceed a patient's expectations in a way that went beyond just cleaning the room.

understanding of the service and hospitality mindset the role emphasizes beyond basic task completion

How do you build morale on a shift where staff often feel like the invisible department nobody notices until something goes wrong?

leadership approach to recognition and engagement for a team that can feel undervalued

Technical

What does an effective infection prevention practice look like on your floor day to day, and how do you know your team is actually following it and not just saying they are?

depth of real infection control knowledge versus surface-level compliance language

What regulatory standards or guidelines do you think matter most for environmental services in a hospital setting, and how do you keep your team current on them?

familiarity with the local, state, and federal standards named in the job and how seriously they take compliance

How do you track whether your department is actually meeting its quality and productivity goals, and what do you do when the numbers are slipping?

comfort with performance metrics and using data to drive operational decisions, not just gut feel

If you were exposed to a possible chemical hazard or a bloodborne pathogen incident on your shift, walk me through what steps you and your team would take.

knowledge of safety protocol and whether they can lead calmly during an actual hazard event

Situational

Walk me through how you would handle a report that a patient room wasn't turned over fast enough for a new admission and the nursing unit is frustrated.

ability to manage cross-department friction and act quickly without becoming defensive

How would you go about scheduling staff to match patient demand on a shift where call volume is unpredictable, like second shift discharges and admissions?

understanding of labor cost control and matching staffing to real-time workload

Say you find out one of your team members is skipping steps in the terminal cleaning process to save time. What do you do in that moment and afterward?

whether safety and thoroughness take priority over speed, and how they correct behavior

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 11906 AMC BayArea - Environmental Services Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: 2:00 PM - 10:30 PM Monday - Friday Occasional weekends as needed. Pay Range: $26.55 - $39.85 Major Responsibilities: • Ensure effective infection prevention practices to provide a safe environment. • Adhere to all applicable local, state, and federal standard guidelines and regulatory practices. • Perform quality measuring, monitoring, and improvement initiatives to ensure services rendered meet desired outcomes. • Provide a consistent level of service that exceeds patients’ expectations in cleanliness and customer service. • Ensure a high level of internal customer satisfaction through fostering positive relationships and providing a consistent and high reliable service. • Drive operational outcomes in alignment with site and/or system scope of service. • Monitor and coordinate all aspects of assigned department(s) operation to include staffing, workflow, and throughput to ensure maximum productivity and customer satisfaction. • Financial accountability by scheduling and monitoring daily staffing to demand and ensuring departmental resources are appropriately utilized to minimize waste. • Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations. • Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business. Licensure, Registration, and/or Certification Required: • Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 6 months unless department leader has determined it is not required. Education Required: • High School Graduate. Experience Required: • Typically requires 2 years of experience in environmental services. Knowledge, Skills & Abilities Required: • Strong management and interpersonal skills • Excellent written and verbal communication skills and the ability to communicate effectively with all levels of team members and leadership • Basic computer skills required Physical Requirements and Working Conditions: • Physically able to stand for up to 80% of each workday as well as sit, walk, lift, squat, and bend. • Must be able to occasionally push/pull up to 500 lbs. with mechanical assistance and occasionally lift up to 50 lbs. when moving equipment or furniture. • May be exposed to dust and dirt. • May be exposed to chemical and radiation hazards. May also be exposed to blood or bodily fluids requiring appropriate clothing to be worn. • Operates all equipment necessary to perform the job. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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