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Enterprise Data Operations Senior Manager

AbbVie · North Chicago, IL · Full time · Information Technology

Posted Aug 5, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a platform renewal where you got a materially better outcome.

What they are checking: Whether they bring commercial skill to vendor renewals, since license and support costs are a large part of what a platform team controls.

How do you develop platform engineers whose specialties differ from each other?

What they are checking: Whether they can grow specialists with different skills, building depth and some cross-coverage so the team is not dependent on single people.

This asks for a bachelor's degree with eight years, at North Chicago, leading a team across eleven enterprise platforms. What would you want to know about the platform estate before accepting?

What they are checking: Whether they ask about the condition of the platforms before accepting, such as technical debt, upcoming end-of-life dates and open audit findings.

What would you do

You would lead eight platform engineers supporting eleven infrastructure platforms. How do you decide where that team's attention goes in a given quarter?

What they are checking: Whether they can direct a small team across many platforms by risk and business need, rather than reacting to whoever asks loudest.

You oversee operational activities performed by service providers. How do you hold an outsourced provider to a standard?

What they are checking: Whether they hold outsourced providers to clear, measured standards, because the team stays accountable for work it does not perform directly.

You complete licensing chargebacks and support the annual budget. How do you explain a chargeback to a business unit that thinks it is too high?

What they are checking: Whether they can explain chargebacks with clear cost drivers and stay credible, since business units trust allocations they can understand.

About the work

You would drive platform lifecycle roadmaps and capacity plans. How do you plan capacity for a platform whose demand you do not control?

What they are checking: Whether they plan capacity using demand signals and conversations with customers, since surprise growth on a platform can cause outages or rushed purchases.

You would formulate responses to audit inquiries. What makes an audit response land well rather than invite more questions?

What they are checking: Whether they answer auditors precisely with evidence and nothing extra, because vague or overlong responses tend to widen the audit's scope.

You would ensure platforms meet compliance, change and security requirements. What is hardest to keep current across eleven platforms?

What they are checking: Whether they are realistic about keeping many platforms compliant, naming where patching, access reviews or documentation tend to fall behind.

You frequently present performance indicators and operational updates to upper management. What metric do you lead with?

What they are checking: Whether they report what matters or what is easy to produce.

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The full job description

As published by AbbVie.

The Enterprise Data Operations Senior Manager will lead implementation, support, and lifecycle initiatives for IT platforms used across different business organizations and manufacturing sites. This leader will partner closely with other IT infrastructure groups to achieve operation excellence and with Business IT customers to deliver on priority projects. You will manage a team of eight platform engineers, tackle complex challenges as you develop, and diversify your professional experiences while helping others grow and develop their skills. Responsibilities • Lead a team of eight highly skilled platform engineers supporting eleven infrastructure enterprise platforms. • Oversee operational activities performed by service providers. • Drive platform lifecycle roadmaps and capacity management plans. • Ensure all infrastructure platforms meet compliance, change, and security requirements. • Formulate responses to audit inquiries. • Manage renewals for infrastructure platforms. • Support the development of an annual budget and complete licensing chargebacks. • Define strategies for introducing new system capabilities and processes. • Frequently present KPIs and operational updates to upper management • Guide cross-functional teams in delivering new platform and automation capabilities that streamline work processes. Required: • Bachelor’s Degree with 8 years' experience OR Master's Degree with 7 years' experience OR PhD with 3 years' experience • Demonstrable expertise in screening new talent and managing technical resources, clearly defining expectations for delivery and performance • Previous experience managing a team of IT engineers • Previous experience supporting an enterprise infrastructure platform • New solution prototyping, implementation, and awareness of security implications • Previous experience with IT audits • Strong software engineering background • Understanding of platform engineering, cloud platforms, infrastructure as a service, and user experience. • Understanding of AWS infrastructure, networking concepts, and troubleshooting (firewalls, load balancers, etc.) • Proven ability to engage engineering teams as a technical peer—can discuss architectural trade-offs, evaluate technical debt, and contribute to design discussions. • Strong presentation skills. Ability to effectively summarize technical projects for upper management. • Understanding of encryption and secure data movement Preferred: • ServiceNow CMDB and ticketing systems • Prior experience identifying automation opportunities and successfully deploying production-ready solutions ​Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​ • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​ • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​ • This job is eligible to participate in our short-term incentive programs. ​ Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​ AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html

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