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Driver

Loews Hotels · Rosemont, IL · Full time

Posted Jul 27, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about your driving record and the kinds of vehicles you have driven for work.

What they are checking: Whether they have a clean record and real experience with larger passenger vehicles in heavy traffic.

Tell me about a time a passenger was rude or upset with you. How did you handle it?

What they are checking: Whether they stay calm and courteous with tired travelers, since the driver is often the first and last impression of the hotel.

Many guests arrive tired after long flights and do not know the area. How do you make the ride feel welcoming?

What they are checking: Whether they treat the ride as part of the guest experience, not just transportation.

What would you do

Loews Chicago O'Hare offers a complimentary airport shuttle. How would you keep a loop running on time when terminal traffic backs up?

What they are checking: Whether they can manage timing under airport congestion and keep guests informed instead of just driving.

A guest runs up as you pull away and says they will miss their flight if they wait for the next shuttle. What do you do?

What they are checking: Whether they can make a safe, fair call under pressure without breaking procedure or endangering anyone.

If you were in a minor accident with guests on board, what would you do first?

What they are checking: Whether they put passenger safety first and then follow reporting steps without guessing or hiding it.

How do you keep track of pickups when the front desk radios special requests during a busy run?

What they are checking: Whether they can handle multiple requests and communicate clearly with the desk without losing track.

What do you do if you notice a guest left a bag or phone on the shuttle after they get off?

What they are checking: Whether they follow lost and found procedure and try to reunite the item quickly with the guest.

About the work

What do you check on the vehicle before your first run of the day?

What they are checking: Whether they do a real pre-trip inspection of tires, brakes, lights and mirrors instead of just turning the key.

How do you help guests with heavy luggage while keeping yourself from getting hurt?

What they are checking: Whether they use safe lifting habits and still offer the hands-on service guests expect.

Chicago winters bring snow and ice. How does your driving change on a bad weather day?

What they are checking: Whether they adjust speed, following distance and timing for conditions rather than trying to keep normal pace.

Practice this interview out loud.

Offer builds a real interview for this exact role at Loews Hotels from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Loews Hotels.

Situated between vibrant Downtown Chicago and O’Hare International Airport, Loews Chicago O’Hare combines accessibility, comfort and style. Guests enjoy spacious and sophisticated accommodations, luxury amenities and complimentary airport shuttle service all designed to create a seamless stay for both business and leisure travelers. Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here ; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer : • Competitive health & wellness benefits, 401(k) & company match • Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement • Training & Development opportunities, career growth • Tuition Reimbursement • Pet Insurance • Team Member Hotel Rates, other discounts, perks and more What We’re Looking For: A courteous and safety-focused Driver who provides reliable transportation for guests and team members while delivering Loews’ signature hospitality. You’ll operate hotel vehicles, assist with luggage, and ensure every ride is comfortable, timely, and secure. Who You Are: • Safety Champion: You prioritize safe driving and vehicle care at all times. • Service-Oriented: You greet guests warmly and assist with luggage and special requests. • Dependable & Professional : You maintain punctuality and a polished appearance. • Detail-Minded: You follow routes, schedules, and documentation accurately. • Calm Under Pressure: You handle traffic and unexpected changes with composure. • Veterans and military spouses are encouraged to apply. What You Will Do: • Provide safe, courteous transportation for guests and team members using hotel vehicles. • Assist guests with luggage handling and loading/unloading; offer umbrellas or assistance during inclement weather. • Maintain knowledge of local routes, traffic patterns, and attractions; provide recommendations when asked. • Ensure timely pick-ups and drop-offs for airport transfers, events, and local destinations. • Conduct pre- and post-trip vehicle inspections; report maintenance needs promptly. • Keep vehicles clean, fueled, and stocked with amenities (e.g., water, maps). • Follow all traffic laws and hotel safety protocols; maintain valid driver’s license and certifications. • Greet guests warmly; confirm destinations and special requests. • Communicate delays or changes promptly and professionally. • Handle guest inquiries with courtesy; escalate complex issues to leadership. • Log mileage, fuel usage, and trip details accurately in property systems. • Comply with Loews Hotels’ standards and local transportation regulations. • Support special events and VIP transportation needs as directed. • Preserve the livelihood and reputation of the property by complying with legal policies and requirements. • Ability to lift 50 pounds and assist with luggage handling. • Regular attendance in conformance with standards. • May be required to work varying schedules to reflect business needs. • Required to attend all mandatory training sessions and meetings. • Perform other duties as assigned. Your Qualifications Include: • Previous experience as a driver in hospitality or transportation services preferred. • Valid driver’s license with clean driving record; CDL or passenger endorsement may be required for certain vehicles. • Strong knowledge of local area and traffic regulations. • Excellent communication and customer service skills. • Ability to operate GPS and navigation systems; basic proficiency with Microsoft Office Suite. • High level of integrity, reliability, and discretion. The wage for this position is $21.47. Visit this site to view benefits this role may be eligible for based on classification: Loews Hotels Benefits

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