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Distribution Services Admin

PCI Pharma Services · Rockford, IL · $19.96–$22.46 an hour · Full time

Posted Sep 23, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you caught an error before it caused a problem.

What they are checking: Whether they have the attention to detail this role needs.

Tell me about a time you worked with an external partner to fix a problem.

What they are checking: Whether they can resolve issues with outside parties professionally.

How do you stay organized when processing a high volume of orders?

What they are checking: Whether they have systems that keep accuracy high at volume.

What would you do

A shipment request from the IVRS has information that doesn't match. What do you do?

What they are checking: Whether they stop and confirm details instead of guessing on a clinical shipment.

How do you keep the warehouse team and project managers informed about shipments?

What they are checking: Whether they communicate clearly so everyone knows status and changes.

You have several urgent shipments due at the same time. How do you prioritize?

What they are checking: Whether they consider patient impact and deadlines when deciding what goes first.

About the work

Walk me through how you'd process a shipment request in an ERP system like JDE.

What they are checking: Whether they enter and verify details carefully, since errors can delay medicine to trial sites.

What paperwork is needed for an international shipment, and why does a proforma invoice matter?

What they are checking: Whether they understand customs documents that keep shipments from getting stuck at borders.

How do you handle temperature monitoring devices for shipments, and what do you do if one shows an excursion?

What they are checking: Whether they understand that temperature excursions can make clinical supplies unusable.

How do you follow up on deliveries with couriers?

What they are checking: Whether they track shipments to the end instead of assuming they arrived.

Why does accurate paperwork matter so much in clinical distribution?

What they are checking: Whether they connect documentation to compliance and patient safety in clinical trials.

Practice this interview out loud.

Offer builds a real interview for this exact role at PCI Pharma Services from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by PCI Pharma Services.

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients. We are PCI. Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI. Job Description JOB DESCRIPTION: The primary functions of this position are to process shipment requests from external or internal sources, ensuring that all appropriate paperwork has been completed and given to the warehouse team, and to maintain and process international paperwork associated to clinical distribution sales orders. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Process shipment requests by correctly entering and verifying all information into the JDE system • Ensure that all necessary paperwork related to the shipment request has been included with the order sent to the floor for proper pick and pack of the materials. • Creation of proforma invoices (if applicable) to the shipment. • Liaise with the IVRS or other external personnel to ensure proper receipt of requests as well as correct information contained in the request to adequately process the shipment. • Follow-up on delivery confirmation of shipments via the selected courier. • Downloading and management of temperature monitoring devices. • Communication between the distribution project manager and the warehouse, when required to solve issues and/or ensure expedited processing of shipments. • Prepare monthly shipping reports and metrics as requested. • Set up customer addresses for site shipments. • Support the Distribution Project Manager or Distribution Services Manager with any project requirements. • Ensure that all international paperwork related to the shipment request has been included with the order sent to the floor for proper shipment of the material. • Management of proforma invoice templates. • Management of the clinical bulk shipment log. • Schedule pick-up of international shipments with the selected courier. • Liaise with external personnel to ensure correct information contained on the proforma invoice to adequately process the shipment. • Liaise with external personnel to obtain authorization for dispatch and confirmation of import permission • Follow-up on delivery confirmation of international shipments via the selected courier. • Prepare monthly metrics as requested. • Assist with the preparation of monthly customer billing and invoicing • This position may require overtime and/or weekend work. • Knowledge of and adherence to all PCI, cGMP, and GCP policies, procedures, rules. • Attendance to work is an essential function of this position • Performs other duties as assigned by Manager/Supervisor. QUALIFICATIONS: Required: • Associate's Degree in a related field and/or 1-3 years related experience and/or training. • Basic Mathematical Skills • Basic Computer Skills: Ability to perform basic computer tasks and has the ability to operate common computer programs. • Minimum Professional Proficiency: Ability to speak in a way that allows one to participate effectively in various conversations. Ability to read various types of standard items addressed to general readers. • Intermediate Reasoning: Ability to apply common sense understanding to carry out instructions that may be furnished in written, oral, or diagram form. Ability to deal with problems that involve several concrete variables in standardized situations. Preferred: • Ability to follow instructions and respond to management direction. • Ability to identify and resolve problems in a timely manner. • Ability to exhibit sound and accurate judgment. • Ability to demonstrate attention to detail. The hiring rate for this position is $19.96- $22.46 plus eligibility for an annual performance bonus. Final offer amounts are determined by multiple factors including but not limited to specific and relevant experience, education, credentials, geography, and subject matter expertise. PCI offers full-time employees a competitive benefits package that includes paid time off, health insurance coverage (including dental and vision), flexible spending account, and 401(k). #LI-DT1 Join us and be part of building the bridge between life changing therapies and patients. Let’s talk future Equal Employment Opportunity (EEO) Statement: PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. At PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity – at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.

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