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Director, Strategy & Transformation

AbbVie · North Chicago, IL · Full time · Management

Posted Sep 10, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

This role sets the multi-year roadmap for a shared services organization and runs its transformation office. Walk me through a multi-year transformation you've led.

What they are checking: Scope and whether they led it or contributed to it

You're orchestrating resources you don't directly control. How do you get a pillar leader to prioritize your initiative?

What they are checking: Whether they can win support from leaders they do not manage, by tying their work to that leader's own goals and pressures.

Tell me about a transformation that didn't deliver what it promised. What was your part in that?

What they are checking: Accountability, at a level where most candidates present only wins

How do you tell an executive the roadmap has to change?

What they are checking: Whether they raise bad news early and plainly with executives, because a roadmap change shared late becomes a crisis instead of a decision.

What would you do

How do you build an operating model change that survives the people who designed it moving on?

What they are checking: Whether they design changes into structures, roles and metrics so they last, rather than relying on a few champions who will eventually move on.

You'd own an innovation function and run pilots and proofs of concept. How do you decide when a pilot should stop rather than get another round?

What they are checking: Whether they set stop criteria before a pilot starts and act on them, since innovation functions often keep weak ideas alive too long.

How do you align a shared services strategy to enterprise objectives when the enterprise objectives keep moving?

What they are checking: Whether they can keep a strategy useful while enterprise priorities shift, adjusting the plan without losing the team's trust or momentum.

This is based at North Chicago with executive oversight of the transformation office. What would you want to know about the current state before you took it?

What they are checking: Whether they ask hard questions about what they would inherit, such as sponsor support, team capability and the history of past transformation efforts.

About the work

The posting names leading enterprise assessments and business cases. How do you build a business case for a change whose benefit is hard to measure?

What they are checking: Whether they stay honest about benefits that are hard to measure, because inflated business cases damage credibility for every future proposal.

Where does automation genuinely help in a shared services operation, and where have you seen it disappoint?

What they are checking: Whether they judge automation with clear eyes, knowing where it saves real effort and where it adds cost, exceptions and maintenance burden.

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The full job description

As published by AbbVie.

OneHUB Strategy & Transformation Lead is accountable for making OneHUB’s vision a reality through executive oversight of the Transformation Office. Responsible for setting and executing the strategic roadmap, this role leads the innovation arm, steers operational and customer excellence, and directs the Project Management Office (PMO), as well as change management and communications. Partners cross-functionally to drive large-scale transformation, embed a culture of innovation, and ensure sustained business impact across all OneHUB operations. Transformation Office & Strategic Direction • Set and manage the strategic direction and multi-year roadmap for OneHUB, covering operating model, transformation priorities, and enterprise integration • Oversee the central Transformation Office, orchestrating resources, capabilities, and execution toward business objectives • Lead enterprise assessments, business cases, and strategic analyses to support OneHUB decision-making • Align OneHUB operational strategy to AbbVie enterprise objectives Innovation, Digital, and Automation Excellence • Own OneHUB’s Innovation function, identifying breakthrough opportunities and driving digital enablement across hubs and pillars • Identify and assess opportunities for innovation, automation, and digital enablement across OneHUB operations • Lead pilots and proof-of-concept initiatives in partnership with Operations, Data Excellence, and BTS (IT) teams • Support scaling of proven innovations into day-to-day operations • Build a sustainable innovation pipeline, cultivating a future-ready organization Operational & Customer Excellence • Direct initiatives that enhance service delivery, process efficiency, and stakeholder satisfaction • Utilize customer insights to inform transformation priorities and operational improvements • Champion cross-pillar collaboration to enable an integrated customer experience Project Management Office (PMO) Oversight • Lead OneHUB’s PMO to ensure disciplined planning, agile execution, and value realization of transformation programs, system implementations, and strategic initiatives • Establish governance, monitor milestones and budgets, and report progress to stakeholders Change Management & Communications • Oversee change management plans to ensure successful adoption of new ways of working, operating models, and technology across all teams • Lead employee and enterprise communications related to OneHUB transformation—translating strategy into clear, actionable messaging • Monitor change readiness, address barriers, and sustain engagement throughout transformation cycles Chief of Staff • Serves as a trusted strategic advisor to the OneHUB leadership team • Prepares executive-ready updates, meeting materials, and decision briefs to support leadership visibility and action • Identifies issues requiring leadership attention and prepares concise escalation summaries and recommendations • Drives alignment across cross-functional teams, removes blockers, and ensures timely follow-through on high-priority projects • Shapes priorities, identifies gaps, and connects short-term actions to long-term objectives for OneHUB • Represents leadership’s priorities and reinforces accountability across stakeholder groups Experience Required • 15+ years of experience leading enterprise strategy and transformation initiatives in complex, multi-layered organizations, ideally contact center organizations • Demonstrated experience in life sciences companies preferred • Proven ability to engage and influence senior stakeholders • Strong track record translating strategy into execution across operating model changes • Experience leading large-scale transformation preferred • CX-focused and experience leading programs with demonstrated KPI improvement Education Required • Bachelor’s degree in business administration, strategy, engineering, or a related field required • Master’s degree (MBA or equivalent) preferred Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​ • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of thisposting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location,and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​ • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​ • This job is eligible to participate in our long-term incentive programs. ​ Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission,incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless anduntil paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.​ AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html

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