Director of Dialysis & Nephrology Services

The Director of Dialysis and Nephrology provides strategic, clinical, and operational leadership for the health system's dialysis and nephrology service line. This role is accountable for the growth, performance, and 24/7 operations of the system-wide dialysis program, ensuring high-quality, patient-centered care that aligns with the Health System's Mission, Vision, Values, and Philosophy. The Director oversees clinical practice, regulatory compliance, quality outcomes, and interdisciplinary collaboration while leading the recruitment, development, coaching, and performance management of department staff to achieve exceptional patient and organizational outcomes. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty competently and consistently. The responsibilities listed below are representative of the knowledge, skills, education, training, licensure, certification, experience, and/or abilities required for the role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. • Supports all initiatives within the structure. Strong nursing leader who is customer focused with a collaborative, accountable attitude. • Carries out the strategic vision for Departments they are responsible for, which align with System and Department of Nursing Mission and Vision. • Demonstrates excellent business acumen and analytical skills. Strong problem-solving abilities in complex situations. Strong financial skills; ability to manage budgets and teams to meet organizational objectives. • Demonstrates cost savings, expenditure controls, and efficiencies in health care operations. Ability to work within their budgets and productivity targets to meet organizational objectives. Assures there are organized plans in place for selection of staff, evaluation of staff, orientation of new staff, continued education and development of staff, competency evaluation of staff, appropriate scheduling of staff based on patient acuity. • Manages by way of a visible leader with exceptional organization skills and outstanding relationship building skills. Demonstrates ability in developing and mentoring staff and colleagues to practice at the highest level of performance. Demonstrates record of success in identifying, recruiting and retaining strong clinicians. Leads by example, consistently demonstrating highly professional behavior. Demonstrates personal and professional accountability and holds others to the same. Demonstrates decisiveness and an ability to gain consensus where appropriate. Ability to align diverse constituencies’ needs and expectations that result in win-win solutions. • Oversees the daily operations of all dialysis units and nephrology clinics system wide. • Possess strong physician relationship skills. • Collaborates with Medical Director, Vice President, and other members of the care delivery team as part of the governing body of the dialysis unit to identify, implement and monitor ongoing compliance with Quality Assurance/Performance Improvement (QA/PI) requirements. • Exhibits knowledge of accreditation and certification requirements and standards. Develops, implements, evaluates and enforces department and system policies, procedures and necessary protocols to ensure compliance with all regulatory agencies. • Leads with a patient focused, strong commitment to delivering the highest levels of quality, safety, and customer service. Is responsible for achievement of patient satisfaction (PressGaney and Clinician and Group Consumer Assessment of Healthcare Providers and Systems) action plans to achieve targets for their areas of responsibility. Serves as a role model and coach for Critical Moments of Service (CMOS)/Service Excellence Standards and service recovery. • Manages with process improvement in operations, quality, and organizational change. Knowledge of continuous quality improvement management principles and practices. • Demonstrates strong communication and presentation skills, both written and verbal. Able to communicate effectively and persuasively with individuals and groups through compassion, creativity, and consistent visibility. • Participates in and leads hospital and department committees. • Supports the team when needed. May perform duties of care delivery RN when staffing levels warrant. • Collaborates with community organizations to enhance awareness and access to nephrology and dialysis services. • Other duties as assigned EDUCATION AND/OR EXPERIENCE Minimum Required: • ​ Bachelor of Science in Nursing • Minimum of 2 years dialysis experience • Minimum of 3 years of progressively responsible nursing leadership experience Preferred: • Master of Science in Nursing • Master of Science in Nursing or Master of Business Administration; if candidate possesses a BSN, Master’s degree in a related field is acceptable. CERTIFICATION/LICENSURE Minimum Required: License: • Active nursing license in each state Mercyhealth serves Preferred: Certifications: • Certification in a specialty is highly desired OTHER SKILLS AND ABILITIES Ability to follow both written and oral instructions accurately and consistently. Core Competencies • Strong communication skills, both written and verbal. • Ability to follow instructions and procedures accurately. • Demonstrated problem-solving and critical-thinking abilities. • Ability to work independently and as part of a team. • Commitment to maintaining confidentiality and ethical standards. • Adaptability to changing priorities and environments. • Customer service orientation and cultural sensitivity. LEVEL OF SUPERVISION Direction: The supervisor sets a definite objective and a general framework, but the employee is responsible for planning and arranging their own work to achieve the goal. The supervisor typically only reviews the final results. PAY RANGE: $119,940.62 - $191,904.99 Mercyhealth is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status. Mercyhealth offers competitive pay and a comprehensive benefits package including: • Medical, Dental, Vision • Life & Disability Insurance • FSA/HSA Options • Generous, accruing paid time off • Paid Parental and caregiver leave • Career advancement and educational opportunities • Tuition and certification reimbursement • Certification Reimbursement • Well-being Programs • Employee Discounts • On-Demand Pay • Financial Education • Annual recognition/awards events • Partner appreciation days • Family entertainment/attractions discount • Community service/improvement opportunities Click here for more details regarding Mercyhealth Careers Benefit Information. At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin. Mercyhealth has been nationally recognized for our commitment to our people and culture, including: • #1 in the nation on AARP's Best Employers for Workers Over 50 • One of Working Mother magazine's 100 Best Companies for Working Mothers • A Top 50 Company and Top 10 Nonprofit for Executive Women