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Director I, Strategic Change Enablement

AbbVie · North Chicago, IL · Full time · Research

Posted Oct 2, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a large change you led in a GCP-regulated environment. How did you get adoption?

What they are checking: Whether they can drive real adoption under GCP rules, where changes need documentation, training and validation before anyone can use them.

Tell me about developing a team of process or change professionals.

What they are checking: Whether they grow the people on their team, because a change function only scales when its practitioners build their own judgment.

What would you do

A functional leader resists a process change. What do you do?

What they are checking: Whether they treat resistance as information and engage leaders directly, rather than escalating early or quietly working around them.

How do you prioritize process work across a global clinical organization?

What they are checking: Whether they can choose process work by patient and business impact, since a global clinical organization will always ask for more than capacity.

How do you keep change from overwhelming study teams already under pressure?

What they are checking: Whether they pace change around teams already stretched, because overloaded study teams drop changes and that risks trial quality.

About the work

How would you lead process design and change management for an end-to-end clinical research process?

What they are checking: Whether they can map and redesign a full clinical process while bringing people along, since redesigned processes fail when users never adopt them.

How do you measure whether a change actually stuck?

What they are checking: Whether they measure behavior after go-live rather than counting trainings, because the real test of change is what people do months later.

What change management frameworks do you rely on, and why?

What they are checking: Whether they use change frameworks thoughtfully and can explain why, rather than reciting model names without showing how they apply them.

How does process design support inspection readiness in clinical development?

What they are checking: Whether they understand that clear, followed processes are what keep a clinical program ready for inspection, not last-minute document cleanups.

How do you design clear roles and responsibilities for a clinical process?

What they are checking: Whether they can make ownership clear in a complex process, since unclear roles in clinical work lead to missed steps and inspection findings.

How do you compare actual against projected performance on your programs?

What they are checking: Whether they track results against what was promised and act on gaps, rather than reporting activity and calling the program a success.

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The full job description

As published by AbbVie.

A sustainable process development and continuous improvement strategy is an integral part of a Quality Management System in GCP governing Research & Development (R&D). The Compliance Learning Change Management (CLCM) organization resides within Clinical Development Operations to sustain an interconnected process and operations ecosystem by seamlessly empowering teams to connect ideas and create meaningful impact. The Director, Strategic Change Enablement (SCE) leads a team focused on delivery of Process and Change Management strategy and execution. The Director, SCE is responsible for leading global programs and initiatives driving clinical process infrastructure and continuous process improvement. This role partners with key stakeholders to ensure that SCE effectively delivers change management. Responsibilities : • Leads and develops a team focused on the planning, delivery, and optimization of our end-to-end clinical research processes through delivery of process design and change management strategy and solutions • Partners with CLCM and functional leaders to align on strategy and ensure effective delivery of SCE services • Oversees progress of process and change management delivery, including design of roles and responsibilities for clinical research processes assessing actual vs projected performance while managing and prioritizing workload and assignments, as necessary • Oversees systems and global program(s) that enable delivery of process design and change management • Oversees Quality System Document Architecture, including delivery of integrations into AbbVie’s Quality System and approving applicable Clinical Quality System Documents • Provides direction and guidance, evaluations performance and assists in career development of subordinates. • BS or BA required; advanced degree preferred • 12+ years experience in pharmaceutical, healthcare or regulated industry preferred. • Experience in a leadership role with strong management skills in a complex matrix environment, preferably in the healthcare industry. • Experience in a leadership role with strong management skills in a complex matrix environment, preferably in the healthcare industry. • Demonstration of successful execution of process improvement strategy in a fast-paced environment managing multiple priorities effectively using innovative and creative solution. • Competent in the application of standard business procedures (SOPs, ICH, Global Regulations, Ethics and Compliance). • Demonstration of successful coaching/ mentoring, people management and communication skills in a matrix environment. • Effective leadership skills with a proven ability to foster global team productivity and cohesiveness. Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​ • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of thisposting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location,and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​ • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​ • This job is eligible to participate in our long-term incentive programs. ​ Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission,incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless anduntil paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.​ AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html

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