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Director, Claims Business Implementation

Centene · MO · Remote available · $148,000–$274,200 a year · Full time

Posted Sep 17, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about an implementation that was falling behind schedule. What did you do?

What they are checking: Ability to recover timelines through prioritization and tough tradeoffs on scope, budget or resources.

Tell me about a time you managed implementation work for a reprocurement or expansion rather than a new market.

What they are checking: Experience with the different risks of changing an existing operation while it keeps running.

How do you develop and support the managers who run implementations under you?

What they are checking: People leadership and building a team that can deliver many implementations at once.

What would you do

A state contract change takes effect in 60 days and requires new claims configuration. How do you plan it?

What they are checking: Planning under a fixed regulatory deadline with clear sequencing and risk management.

How do you handle a disagreement with the Claims Process Owner about a requirement?

What they are checking: Collaborative leadership with shared decision authority, resolving conflict without stalling the project.

How do you keep implementations within budget when scope keeps growing?

What they are checking: Discipline in scope control and honest communication with leadership about cost tradeoffs.

About the work

Walk me through how you'd lead the claims side of a new health plan launch in a new state.

What they are checking: Whether they understand the full scope, from configuration and provider loads to testing and go-live readiness.

What makes a standard implementation model work across many markets, and where do you allow exceptions?

What they are checking: Judgment about standardizing for consistency while handling real state-specific differences.

How do you decide whether to approve a Business Requirements Document, and what makes you send one back?

What they are checking: Rigor in BRD review, since bad requirements cause claims to pay wrong after go-live.

What metrics would you use to know a claims implementation went well after go-live?

What they are checking: Focus on outcomes like payment accuracy, timeliness and backlog, not just hitting the launch date.

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The full job description

As published by Centene.

Position Purpose - Oversee the implementation of products/plans into Claims business units, ensuring alignment with strategies and goals and consistency in implementation processes, methodology, and models, which could include new markets, reprocurements or expansions, as well as regulatory and contract changes. • Direct the creation and maintenance of standard models for the claims implementation approach. • Responsible for all Claims and Configuration Operations functions during implementation phase. • Provide strategic leadership and oversight of the claims business implementation processes; managing company adherence to standard implementation processes , including decision authority on Business Requirements Document (BRD) approvals in collaboration with Claims Process Owner . • Provide input into operating models; standard corporate functional and information system models, performance metrics, expected outcomes and plan impacts, as appropriate. • Direct claims business implementations to meet budget, timeline and scope requirements. • Provide input into the business planning process and develop timelines for New Health Plan Business Implementations. Education/Experience: Bachelor's degree in related field or equivalent experience. Master's degree preferred. 7+ years of project management experience, including detailed understanding and experience applying project management methodologies and tools. 5+ years of Government Programs Managed Care experience in multiple areas of Operations (Claims, Provider/Mbr Services/Medical Management/ Network, etc). Medicaid Managed Care experience preferred. Pay Range: $148,000.00 - $274,200.00 per year At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday. Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law , including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

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