Director, Claims Business Implementation
Posted Sep 17, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about an implementation that was falling behind schedule. What did you do?
What they are checking: Ability to recover timelines through prioritization and tough tradeoffs on scope, budget or resources.
Tell me about a time you managed implementation work for a reprocurement or expansion rather than a new market.
What they are checking: Experience with the different risks of changing an existing operation while it keeps running.
How do you develop and support the managers who run implementations under you?
What they are checking: People leadership and building a team that can deliver many implementations at once.
What would you do
A state contract change takes effect in 60 days and requires new claims configuration. How do you plan it?
What they are checking: Planning under a fixed regulatory deadline with clear sequencing and risk management.
How do you handle a disagreement with the Claims Process Owner about a requirement?
What they are checking: Collaborative leadership with shared decision authority, resolving conflict without stalling the project.
How do you keep implementations within budget when scope keeps growing?
What they are checking: Discipline in scope control and honest communication with leadership about cost tradeoffs.
About the work
Walk me through how you'd lead the claims side of a new health plan launch in a new state.
What they are checking: Whether they understand the full scope, from configuration and provider loads to testing and go-live readiness.
What makes a standard implementation model work across many markets, and where do you allow exceptions?
What they are checking: Judgment about standardizing for consistency while handling real state-specific differences.
How do you decide whether to approve a Business Requirements Document, and what makes you send one back?
What they are checking: Rigor in BRD review, since bad requirements cause claims to pay wrong after go-live.
What metrics would you use to know a claims implementation went well after go-live?
What they are checking: Focus on outcomes like payment accuracy, timeliness and backlog, not just hitting the launch date.
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As published by Centene.