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Director, Case Management

Memorial Health · Springfield, IL · Full time

Posted Sep 28, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you led a big change in a department. How did you bring people along?

What they are checking: Whether they can lead change in a team with long-time habits.

Tell me about a time you worked with post-acute providers or community groups to solve a placement problem.

What they are checking: Whether they can build outside partnerships that help patients leave the hospital safely.

What would you do

Length of stay is above target. Walk me through how you would find out why and fix it.

What they are checking: Whether they use data to find real causes of delays, like discharge barriers or placement problems.

How do you work with physicians who resist case management recommendations?

What they are checking: Whether they can build partnerships with physician leaders instead of fighting them.

Your case managers say their caseloads are too high. How do you respond?

What they are checking: Whether they listen to staff and use data to make staffing decisions.

About the work

How would you organize nursing care transitions and social work so patients move through the hospital well?

What they are checking: Whether they can design a case management model that improves throughput and patient experience.

What would you do to reduce readmissions?

What they are checking: Whether they know proven strategies like follow-up calls, medication review and post-acute partnerships.

What regulatory requirements matter most for case management, and how do you stay compliant?

What they are checking: Whether they know rules like Medicare discharge planning and utilization review requirements.

How do you see the role of case management in value-based care?

What they are checking: Whether they understand how care coordination affects financial performance under new payment models.

What numbers would you watch every week to know your department is doing well?

What they are checking: Whether they manage by clear measures like length of stay, avoidable days and readmissions.

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The full job description

As published by Memorial Health.

Focused on the Future of Care We're looking for talented, passionate healthcare professionals to join the team at Memorial Health as we build the future of healthcare. If you're ready to be part of a transformative organization that puts people first, take a look at what we have to offer. Remote Type: On-site Job Description Summary: The Director of Case Management provides strategic and operational leadership for Case Management, including Nursing Care Transition and Social Work functions across SMH. This leader is responsible for ensuring effective care coordination across the continuum, optimizing patient throughput, supporting quality outcomes, regulatory compliance, and financial stewardship while promoting exceptional patient and family experiences. The Director partners closely with physician leadership, nursing, finance, patient access, revenue cycle, quality, behavioral health, post-acute providers, and community organizations to develop an integrated care management strategy that supports organizational goals for clinical quality, patient safety, length of stay, readmission reduction, and value-based care. Job Description: Education: • BSN required. • Master's degree in Nursing, Business or Healthcare Administration preferred. Licensure/Certification/Registry: • Current licensure in the State of Illinois as a Registered Professional Nurse. • National nursing certification held or achieved within one year of hire. • Certified as an Accredited Case Manager (ACM) or Certified Case Manager (CCM) preferred Experience: • Minimum five years nursing leadership/administrative experience required. • 7-10 years of experience, with demonstrated success in departmental leadership • Clinical nursing experience in a tertiary care practice environment required. • Progressive experience in case management, care coordination, utilization management, transitions of care, and discharge planning within an acute care setting preferred. • Experience leading interdisciplinary teams that include nursing, social work, and care coordination functions preferred. Other Knowledge/Skills/Abilities: • Evidence of knowledge and successful application of project management, change implementation, and quality/process improvement skills. • Evidence of knowledge and successful application of national and state regulatory requirements. • Evidence of facilitating the professional growth and development of staff and nurse leaders. • Demonstrates: • Outstanding human relations/communication skills. • Ability to bring complex issues to closure. • Understanding/experience with budgeting/fiscal management activities. • Ability to function as a change agent. Additional compensation in the form(s) of participation in our annual incentive program are dependent on role. Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role. Memorial Health also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, and health/ dental/ vision insurance options. All benefits can be found at https://jobs.memorial.health/about/benefits/ If you require a reasonable accommodation to complete this application or participate in the hiring process, please contact askHR@mhsil.com . Requests will be handled confidentially.

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