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Customer Success Manager, RFA

Stripe · Chicago, IL · $208,021–$225,300 a year · Global Operations

Posted Sep 25, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you found an expansion opportunity in an account you were managing.

What they are checking: Commercial instinct grounded in understanding the customer's business needs.

How do you build relationships with finance and IT executives at the same customer?

What they are checking: Ability to engage different senior stakeholders whose priorities may conflict.

Tell me about a customer success story you helped create and share.

What they are checking: Whether they can turn customer results into stories that help Stripe and the customer.

How do you stay credible as a payments and commerce advisor?

What they are checking: Commitment to learning the industry so advice is accurate and valuable.

What would you do

A customer bought Stripe Billing but adoption has stalled. What do you do first?

What they are checking: Diagnosis of adoption blockers across people, process, and technology before proposing solutions.

A customer is considering leaving at renewal. Walk me through your plan.

What they are checking: Retention skill that starts with understanding the real reason, not offering discounts.

A customer asks for a custom report Stripe doesn't support. How do you respond?

What they are checking: Honesty about product limits while finding workable alternatives.

About the work

How would you explain the value of Revenue and Finance Automation products to a CFO who mainly sees Stripe as a payment processor?

What they are checking: Ability to position finance automation in terms of close speed, accuracy, and cost, not features.

How do you split responsibilities with the account executive so the customer isn't confused?

What they are checking: Clear ownership in post-sale work, which the posting frames as close collaboration with the AE.

What does revenue recognition mean, and why would a customer care if Stripe helps with it?

What they are checking: Basic finance knowledge needed to speak credibly with accounting teams about RFA products.

Practice this interview out loud.

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The full job description

As published by Stripe.

Who we are About Stripe  Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities • Leading post-sale engagement, retention, and growth of customers in close collaboration with the Account Executive;  • Supporting account expansion by identifying opportunities, driving business outcomes, and ensuring customers achieve success, working closely with the account team; • Cultivating relationships with senior executives in various departments, such as business, product, engineering, finance, and IT, in partnership with the Account Executive and team; • Evangelizing Stripe's customer success stories, as well as its systems and processes; • Articulating and driving customer use cases, value, and expansion while maintaining a trusted advisor status;  • Serving as a knowledgeable payments and commerce advisor, educating customers on the benefits of our products and industry. Who you are Minimum requirements Requires 8 years of experience in a client-facing role, managing relationships with large, global organizations. Position also requires the following: • 8 years of experience executing customer facing activities to drive value and ROI from Billing and payments technical products; • 8 years of experience collaborating with internal teams to create optimization plans that align with ROI opportunities, providing in depth analysis and suggestions for the user; • 8 years of experience monitoring and managing client’s technical experience and engagement experience, proactively monitoring performance metrics and sentiment; • 8 years of experience working with account teams to identify, track and mitigate clients at risk of churning from the platform; • 4 years of experience billing technical and functional landscape, with a demonstrated understanding of customer needs and how these map to relevant functionality and use cases; and • 4 years of experience advising clients on their subscription and invoicing requirements. Salary: $208,021 - $225,300/yr This salary range represents the base salary range for the role and any sales commissions / sales bonuses targets, if applicable, would be in addition to the base salary. 40 hrs/week 50% telecommuting permitted. 15% domestic travel for visiting users for onsite and business reviews at their offices. Multiple Positions Available.  Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. IL48 #LI-DNI 

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