Customer Success Manager
Posted Aug 22, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time you turned around an account that was at risk of not renewing.
What they are checking: Whether they can spot risk early and drive a real recovery plan, not just a friendly check-in.
Tell me about a discovery conversation where you uncovered a need the customer had not mentioned.
What they are checking: Whether they ask good questions and listen closely enough to find growth opportunities.
What KPIs have you been measured on, and how did you move them?
What they are checking: Whether they think in measurable outcomes like retention and adoption rather than activity.
What would you do
This role owns a portfolio of RelativityOne accounts at scale. How do you decide where to spend your time across many accounts?
What they are checking: Whether they use health data and signals to prioritize instead of reacting to whoever calls loudest.
An account's adoption has dropped sharply over two months. What do you do first?
What they are checking: Whether they investigate the cause before reaching out, so the conversation lands with something useful.
How do you work with Sales when you see an expansion opportunity in one of your accounts?
What they are checking: Whether they collaborate on growth without damaging the trust they hold as a customer advocate.
A customer is frustrated by a product limitation you cannot fix. How do you handle it?
What they are checking: Whether they stay honest, offer workarounds and route feedback without making false promises.
About the work
How would you build an ROI story for a law firm or corporate legal team using RelativityOne?
What they are checking: Whether they can tie product usage to outcomes customers care about, like review hours saved.
How have you used Gainsight or a similar tool to manage your book of business?
What they are checking: Whether they keep disciplined records and use the tool to act on signals, as the posting expects.
How would you run an onboarding presentation for a new legal team with mixed technical skill?
What they are checking: Whether they can tailor training so both technical and nontechnical users find value.
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Practice this out loudThe full job description
As published by Relativity.