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Customer Service Internship - Year-Round

Uline · IL · Full time

Posted Aug 11, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

This internship continues through the school year. How would you balance your classes with this work so neither one slips?

What they are checking: Whether they have a realistic plan for juggling school and work, which decides if they can stay all year.

Tell me about a time you helped someone solve a problem, at a job, in school or in a club.

What they are checking: Whether they naturally take ownership of someone else's problem, which is the heart of customer service.

You'll be helping customers over phone, email and chat. Which of those feels most natural to you, and which would you need to work on?

What they are checking: Whether they have honest self-awareness about their communication strengths and where they need coaching.

The internship includes one-on-one peer mentoring. How do you like to get feedback, and tell me about a time you used it to improve.

What they are checking: Whether they are coachable and can turn feedback into a change, which is the point of a mentored internship.

Tell me about a time you had to keep track of a lot of details at once without dropping any.

What they are checking: Whether they can stay accurate with order and account details while juggling several tasks.

What interests you about customer service as a career, and what do you hope to learn here?

What they are checking: Whether they have a real reason for the role, which helps predict if they will engage beyond the paycheck.

Tell me about a time you worked as part of a team toward a shared goal. What was your part?

What they are checking: Whether they can contribute in a collaborative contact center without needing to be the center of attention.

What would you do

A customer on the phone is upset that their order hasn't arrived. Walk me through what you'd say first.

What they are checking: Whether they lead with listening and calm acknowledgment before jumping into fixes or excuses.

A customer asks a question you haven't been trained on yet. What do you do?

What they are checking: Whether they know to find the right answer or ask for help rather than guessing and misleading the customer.

How would you help someone who's having trouble ordering on a website when you can't see their screen?

What they are checking: Whether they can give clear, step-by-step directions and stay patient with someone less comfortable online.

Practice this interview out loud.

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The full job description

As published by Uline.

Customer Service Internship Paid Internship - Year-Round Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 $22 per hour Launch your customer service career with hands-on experience at a growing company. As a Customer Service Intern, you'll work alongside experienced professionals, help solve real customer challenges and build valuable communication and problem-solving skills in our collaborative, best-in-class contact center. Keep growing your career throughout the school year while gaining meaningful experience that prepares you for what's next. A 2026 Handshake Early Talent Award-winning company! Why Customer Service at Uline? • Best-in-Class Training: Build the skills and confidence to handle real customer interactions through hands-on training and ongoing support. • Grow Your Career: Develop valuable problem-solving and communication skills with one-on-one peer mentoring. • Make a Difference: Deliver legendary service by solving problems and supporting our customers’ business needs. Position Responsibilities • Guide and process customer orders and account inquiries using world-class technology. • Build business relationships with customers over phone, email and chat. • Help customers navigate Uline's website and online ordering. Minimum Requirements • This full-time internship is open to Junior and Senior college students only. • Experience with Microsoft Office. • Excellent communication and organizational skills with a strong work ethic. • Available to work 15 hours / week during the school year. Benefits of a Uline Internship • Gain professional work experience by executing meaningful business projects. • Dedicated mentor assigned specifically to you. • Potential opportunity to work with us full-time upon graduation. • Join a positive, collaborative work environment. Intern Perks • Several outings and networking events. • First-class fitness center and beautifully maintained walking trails. About Uline Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations. Uline is a drug-free workplace . All new hires must complete a pre-employment hair follicle drug screening . All positions are on-site. EEO/AA Employer/Vet/Disabled #LI-LM6 #LI-IL001 (#IN-KNIN) #ZR-CSIN Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

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