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Customer Service Associate

TJX Companies · Onalaska, WI · $14.00–$14.50 an hour · Part time

Posted Aug 5, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Why do you want to work in customer service at TJ Maxx?

What they are checking: Whether they genuinely enjoy helping people, which shows up in every interaction on the floor and at the register.

What's your availability, including evenings and weekends?

What they are checking: Whether they can cover the shifts a store needs most, which are often nights and weekends.

Tell me about a time you kept a busy area neat and organized while lots of people were moving through it.

What they are checking: Whether they treat recovery as an ongoing habit rather than a cleanup they do at the end of the shift.

Tell me about a time a coworker needed help and it wasn't your job to help them.

What they are checking: Whether they will pitch in across the team rather than sticking only to their assigned area.

What would you do

How would you greet and help a customer while you're in the middle of putting out a full rack of merchandise?

What they are checking: Whether they will stop a task for a customer, since customer engagement comes first even during processing.

A customer at your register says they don't want a store credit card. What do you do next?

What they are checking: Whether they can offer the credit and loyalty programs without pressuring people or holding up the line.

You might be cross-trained on the register, the sales floor and fitting rooms. How would you handle being moved partway through a shift?

What they are checking: Whether they adapt without complaint when the store needs them somewhere else, which happens often in this role.

What would you do if you noticed a coworker giving discounts to friends at the register?

What they are checking: Whether their honesty holds up under peer pressure, since integrity is listed right next to customer service.

About the work

What does a highly satisfied customer look like as they walk out of the store?

What they are checking: Whether they understand that satisfaction comes from fast, friendly, accurate service, not just a completed sale.

Walk me through how you count change back to a customer.

What they are checking: Whether they handle cash carefully and accurately, which the store checks on every shift.

What does loss prevention mean to you as a regular associate?

What they are checking: Whether they see shrink as everyone's job, like greeting customers and watching fitting rooms, not only security's.

Practice this interview out loud.

Offer builds a real interview for this exact role at TJX Companies from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by TJX Companies.

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business. • Role models established customer experience practices with internal and external customers • Supports and embodies a positive store culture through honesty, integrity, and respect • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures • Promotes credit and loyalty programs • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards • Accurately processes and prepares merchandise for the sales floor following company procedures and standards • Initiates and participates in store recovery as needed throughout the day • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store • Provides and accepts recognition and constructive feedback • Adheres to all labor laws, policies, and procedures • Supports and participates in store shrink reduction goals and programs • Participates in safety awareness and maintains a safe environment • Other duties as assigned Who We’re Looking For: You. • Possesses excellent customer service skills • Able to work a flexible schedule to support business needs • Possesses strong communication and organizational skills with attention to detail • Capable of multi-tasking • Able to respond appropriately to changes in direction or unexpected situations • Capable of lifting heavy objects with or without reasonable accommodation • Works effectively with peers and supervisors • Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 9366 State Hwy 16 Ste 400 Location: USA TJ Maxx Store 0692 Onalaska WI This position has a starting pay range of $14.00 to $14.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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