Jobs › Kraft Heinz

Customer Retail Manager-Mobile

Kraft Heinz · IL · Remote available · $68,900–$86,100 a year · Full time

Posted Apr 1, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you increased sales or distribution across a group of stores.

What they are checking: Whether they have delivered measurable store-level growth.

How do you work with the Customer Sales Management team to align on store priorities?

What they are checking: Whether they connect headquarters plans with what's really happening in stores.

How do you manage a merchandising agency to make sure work gets done right?

What they are checking: Whether they can direct and hold outside partners accountable.

Tell me about a time you spotted a store-level opportunity and brought it to your team.

What they are checking: Whether they proactively share insights that can drive bigger wins.

How do you build relationships with store managers who see many sales reps?

What they are checking: Whether they can stand out by being useful and reliable.

What would you do

How would you plan coverage across a territory around Mobile and Pensacola?

What they are checking: Whether they can manage drive time and store priority across a spread-out region.

A store refuses to set a new item that was authorized at headquarters. What do you do?

What they are checking: Whether they can get agreements executed at store level with persistence and tact.

How do you sell a promotional display to a store manager who says they don't have space?

What they are checking: Whether they can make a compelling case using sales data and creative solutions.

About the work

What do you check first when you walk a store for Kraft Heinz products?

What they are checking: Whether they know how to spot the biggest issues quickly, like voids, pricing and displays.

How do you track your progress against distribution and share targets?

What they are checking: Whether they use data to manage their territory instead of relying on gut feel.

Practice this interview out loud.

Offer builds a real interview for this exact role at Kraft Heinz from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Kraft Heinz.

Job Description Due to customer connectivity, we require this role to be based in Mobile, Alabama or Pensacola, Florida. Here at Kraft Heinz, our US Sales team aspires to be an Indispensable Partner with a Growth and Winning Mindset, acutely focused on Superior Execution every day. This is our guiding compass to grow something great and make life delicious! The Customer Retail Manager (CRM) will serve as a geographically based retail arm of the sales team and will be accountable for driving the selling, merchandising and distribution efforts at store level. This position will represent the total Kraft Heinz portfolio through pursuing the following business strategies: 1) Ensuring customer agreements are executed and upheld 2) Driving distribution & share growth through shelving, new item, void closure and reset activity 3) Selling against promotional and incremental opportunities to achieve revenue targets 4) Price monitoring and management 5) Direction, monitoring, and assistance of agency relationships at store level 6) Partner with the Kraft Heinz Customer Sales Management team to align on retail specific priorities and expectations 7) Proactively communicates store level feedback and strategic opportunities with internal partners Essential Functions & Responsibilities • Develop, enhance, leverage field customer relationships • Execute sales & shelving strategies to achieve and surpass revenue, distribution and share targets for all assigned customers • Ensure effective execution of customer agreements and promotional programs • Maintain an effective communication process with agency counterparts to ensure alignment and execution of retail priorities • Work in a team environment with Account Leads and team leadership to maximize growth opportunities. • Fosters thought leadership through strong engagement and effective communication • Displays a growth mindset through best-in-class execution while elevating and influencing others Expected Experience & Required Skills • Ability to work with autonomy with minimal supervision • Valid Driver's License including a favorable driving record (a driving record will be requested as part of the recruitment process) • Ability to be present and working in stores as early as 7:30AM Monday - Friday based on business needs • Ability to be available to work during the weeks leading up to days of critical business need (national holidays plus the big game) • Exemplary interpersonal skills and ability to communicate/negotiate/relationship build with key contacts both internally and externally (all levels of management/associates) • Ability to use statistical skills to identify/evaluate/communicate category performance and store results/opportunities • Previous selling, merchandising or customer service experience is preferred, but also open to candidates with a proven history highlighting their ability to drive and deliver exceptional business results • Keen interest in sales and merchandising • Experience in the CPG Industry preferred – grocery channel experience highly preferred • Ability to demonstrate prioritization skills and multi-tasking capabilities Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values. New Hire Base Salary Range: $68,900.00 - $86,100.00 Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents. The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families. You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example: • Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments • Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training • Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs • Financial – 401k, Life, Accidental Death & Dismemberment, Disability Location(s) Employee's Home - Geo Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact NAZTAOps@kraftheinz.com for assistance.

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