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Customer Retail Manager- Chicago

Kraft Heinz · IL · Remote available · $68,900–$86,100 a year · Full time

Posted Jul 30, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you grew distribution or closed voids in stores. What did you do?

What they are checking: Whether they have driven store-level results through selling and follow-through.

How do you manage a merchandising agency that's supposed to support your stores?

What they are checking: Whether they can direct and hold an agency accountable for store execution.

Tell me about a reset you led or supported. What went well and what didn't?

What they are checking: Whether they understand how resets work and can make sure items land in the right place.

How do you share what you see in stores with your sales team?

What they are checking: Whether they turn field observations into useful feedback for broader strategy.

How do you stay organized and productive working mostly on your own in the field?

What they are checking: Whether they have the self-discipline to manage a territory without daily supervision.

What would you do

How do you prioritize which Chicago-area stores to visit in a given week?

What they are checking: Whether they plan their territory based on opportunity and need rather than habit.

A store manager won't put up a display that was agreed to at headquarters. How do you handle it?

What they are checking: Whether they can get customer agreements executed at store level while keeping the relationship strong.

You find prices in several stores that don't match what was agreed. What do you do?

What they are checking: Whether they can identify pricing issues and work with the right people to fix them.

About the work

What do you look for when you walk into a store to check on the Kraft Heinz portfolio?

What they are checking: Whether they know how to spot out-of-stocks, pricing errors and shelf issues quickly.

How do you sell an incremental promotion to a store or district manager?

What they are checking: Whether they can make a business case using sales data and shopper insight.

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The full job description

As published by Kraft Heinz.

Job Description Here at Kraft Heinz, our US Sales team aspires to be an Indispensable Partner with a Growth and Winning Mindset , acutely focused on Superior Execution every day. This is our guiding compass to grow something great and make life delicious! The Customer Retail Manager (CRM) will serve as a geographically based retail arm of the sales team and will be accountable for driving the selling, merchandising and distribution efforts at store level. This position will represent the total Kraft Heinz portfolio through pursuing the following business strategies: 1) Ensuring customer agreements are executed and upheld 2) Driving distribution & share growth through shelving, new item, void closure and reset activity 3) Selling against promotional and incremental opportunities to achieve revenue targets 4) Price monitoring and management 5) Direction, monitoring, and assistance of agency relationships at store level. Due to customer connectivity, we would require this role to be located in Chicago, Illinois. Essential Functions & Responsibilities • Develop and enhance field customer relationships • Execute sales & shelving strategies to achieve and surpass revenue, distribution and share targets for all assigned customers. • Ensure effective execution of customer agreement and enabler programs • Maintain an effective communication process with agency counterparts to ensure alignment and execution of retail priorities • Work in a team environment with Account Leads and team leadership to maximize growth opportunities. Expected Experience & Required Skills • Ability to work with autonomy with minimal supervision • Valid Driver's License including a favorable driving record (a driving record will be requested as part of the recruitment process) • Ability to be present and working in stores as early as 7:30AM Monday - Friday based on business needs • Ability to be available to work during the weeks leading up to days of critical business need (national holidays plus the big game) • Solid interpersonal skills and ability to communicate/negotiate/relationship build with key contacts in assigned territory (all levels of management/associates) • Ability to use statistical skills to identify/evaluate/communicate category performance and store results/opportunities • Previous selling, merchandising or customer service experience is preferred, but also open to candidates with a passion for selling and the ability to drive business results • Keen interest in sales and merchandising Work Environment & Schedule This position is considered a Field based environment; role requires frequent travel to customer locations, stores, manufacturing facilities, etc. Additionally, this role requires the ability to work a salaried, exempt schedule to best execute against customer and internal expectations Physical Requirements Physical demands include but not limited to • Operate a computer and view screens for ~100% of work scheduler Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values. New Hire Base Salary Range: $68,900.00 - $86,100.00 Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents. The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families. You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example: • Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments • Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training • Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs • Financial – 401k, Life, Accidental Death & Dismemberment, Disability Location(s) Employee's Home - Geo Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact NAZTAOps@kraftheinz.com for assistance.

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