Jobs › Graybar

Customer Project Specialist

Graybar · Itasca, IL · Full time

Posted Aug 28, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you juggled several deadlines at once. How did you keep track?

What they are checking: How they stay organized when several complex, time-sensitive project orders all need attention at once.

Tell me about a time you built a strong working relationship with a customer.

What they are checking: Ability to foster the project relationship over months of work.

What would you do

Walk me through how you would manage material for a big project like a hospital renovation, from order to delivery.

What they are checking: Whether they understand project flow and the timing that big jobs require.

A vendor tells you a key item will ship two weeks late, and the project site needs it next week. What do you do?

What they are checking: Problem solving and communication as the liaison between vendor and customer.

A customer wants to return items from a finished project. How do you handle the return and credit?

What they are checking: Whether they follow the return and credit process carefully while treating the customer fairly at the end of a job.

How would you keep a contractor and a supplier updated with reports during a long project?

What they are checking: Whether they keep customers and suppliers updated on schedule before anyone has to call and ask for status.

About the work

What is a material submittal, and how would you prepare one for a customer?

What they are checking: Knowledge of submittals, a key duty named in the posting.

Tell me about your experience with SAP. What tasks have you done in it?

What they are checking: Hands-on SAP skill, which the posting lists as a requirement.

How do you make sure a large order with hundreds of lines is entered without mistakes?

What they are checking: Attention to detail on large project orders where errors are costly.

Explain job lot billing in your own words, or tell me how you would learn it.

What they are checking: Whether they understand or can quickly learn how project billing works, since invoicing mistakes delay payment on big jobs.

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The full job description

As published by Graybar.

Make a difference. As a Customer Project Specialist, you will work with customers on large projects, time-sensitive deadlines and complex orders. You will serve as the liaison between vendor and customer to ensure material gets to the project site when it’s needed and how it’s needed. Whether it be a new stadium at a university, renovating the wing of a hospital or a short-term project, you will be responsible for fostering the project relationship. In this role you will: • Perform order entry on large project orders • Prepare and revise material submittals for customers • Handle returns and credits • Provide reporting to customers and suppliers using project software • Coordinate item deliveries to ensure on-time performance • Execute job lot billing and process invoices for payment What you bring to the table: • Strong attention to detail • Organizational skills • Customer service skills • SAP and Microsoft office experience • 2+ years experience preferred • High School education • 4 year degree preferred Compensation Details: The expected starting pay rate for this position is $23.64 per hour, depending on experience. Shift and Hours : Monday - Friday, 8:00am - 5:00pm. The Value of Graybar: At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like: • Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits. • Life Insurance coverage for you and options for your family. • Save on expenses with Flexible Spending Accounts . • Enjoy our Disability Benefits at no cost to you. • Share in our success with P rofit Sharing Plans . • 401(k) Savings Plan with company match to help secure your future. • Paid Vacation & Sick Days to spend time away from work or in case of an illness. • Rest and recharge during our Paid Holidays throughout the year. • Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health. • Volunteer with Community Time Off to give back to the community. • Predictable Work Schedules to plan your life: no weekends or nights for most roles. • Celebrate your and others' achievements with our Employee Recognition Program . • Reach your career goals with our Educational Reimbursement and Career Development Programs . • And More Perks that support your well-being and career growth. Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information. Why should you join Graybar? At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business. We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team. That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company. Apply now and find out what’s next for you. Equal Opportunity Employer/Vet/Disabled Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!

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