Jobs › Graybar

Counter Sales Representative

Graybar · Chicago, IL · Full time

Posted Aug 21, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

How would you go about learning Graybar's wide range of electrical and data products?

What they are checking: Whether they will put in the self-study needed to become a product expert at the counter.

Tell me about a time you gave excellent service to a customer under time pressure.

What they are checking: Whether they deliver exemplary service even when the line is long.

The shift starts at 5:30 a.m. How will you make sure you are there on time every day?

What they are checking: Whether they can reliably handle the early schedule contractors depend on.

Tell me about a time you suggested an additional product a customer ended up needing.

What they are checking: Whether they can sell helpfully, not pushily, by understanding the customer's job.

What would you do

An electrician walks in needing a part but only knows what it does, not the name. How do you help?

What they are checking: Whether they ask the right questions to find the product and serve trade customers well.

A contractor is upset because their will-call order is not ready. What do you do?

What they are checking: Whether they can calm the customer and fix the problem quickly.

A regular customer asks for a discount you are not authorized to give. How do you respond?

What they are checking: Whether they protect pricing rules while keeping a good customer relationship.

About the work

What warehouse equipment have you operated, and how do you stay safe using it?

What they are checking: Whether they can work safely in the warehouse, which is part of the job.

How do you keep the counter area stocked and organized when it gets busy?

What they are checking: Whether they maintain merchandise and displays so customers find what they need.

What PPE would you expect to wear in the warehouse, and why does it matter?

What they are checking: Whether they take safety equipment seriously rather than treating it as a formality.

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The full job description

As published by Graybar.

More than a job - a career. As a Counter Sales Representative, you serve as a key face-to-face contact for our customers. You will sell merchandise to walk-in customers as well as service will-call orders. Counter Sales Representatives at Graybar are known as being product experts, so you will also learn about the wide variety of products we offer and how to assist customers with their needs. Work Shift and Hours: • Monday - Friday, 5:30am - 2:30pm Compensation Details: • The expected pay rate for this position is starting at $20.00 per hour depending on experience. In this role you will: • Learn Graybar’s products through self-study, training classes, and on-the-job learning • Place, arrange and maintain merchandise in counter area • Sell merchandise to walk-in customers and manage will-call (pickup) orders • Provide exemplary customer service • Be active in the warehouse What you bring to the table: • Enthusiasm for customer service • Ability to communicate well with customers to understand their needs • Ability to perform the physical requirements necessary to work in a warehouse environment • Safely operate warehouse equipment and proper use of PPE • 2+ years experience preferred The Value of Graybar: At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like: • Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits. • Life Insurance coverage for you and options for your family. • Save on expenses with Flexible Spending Accounts . • Enjoy our Disability Benefits at no cost to you. • Share in our success with P rofit Sharing Plans . • 401(k) Savings Plan with company match to help secure your future. • Paid Vacation & Sick Days to spend time away from work or in case of an illness. • Rest and recharge during our Paid Holidays throughout the year. • Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health. • Volunteer with Community Time Off to give back to the community. • Predictable Work Schedules to plan your life: no weekends or nights for most roles. • Celebrate your and others' achievements with our Employee Recognition Program . • Reach your career goals with our Educational Reimbursement and Career Development Programs . • And More Perks that support your well-being and career growth. Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information. Why should you join Graybar? At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business. We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team. That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company. Apply now and find out what’s next for you. Equal Opportunity Employer/Vet/Disabled Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!

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