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Corporate Trust Client Manager - Commercial Real Estate (CRE)/Collateral Loan Obligation (CLO)

U.S. Bank · Chicago, IL · $118,170–$144,430 a year · Full time

Posted Sep 16, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a client relationship you strengthened over time. What did you do?

What they are checking: Whether they invest in long-term client trust in a relationship-driven business.

Tell me about a time you had to deliver bad news to a client.

What they are checking: Whether they communicate honestly and promptly, which keeps trust in a fiduciary role.

What would you do

A client says a distribution was calculated wrong. How do you handle it?

What they are checking: Whether they investigate quickly, communicate clearly and protect the client relationship.

A servicer is late sending data and investor reports are due. What do you do?

What they are checking: Whether they manage third parties and escalate risks before deadlines are missed.

How would you work with the business development team to win new mandates?

What they are checking: Whether they see their role as also supporting growth, not only service.

About the work

What's the role of a trustee in a CMBS or CRE CLO transaction?

What they are checking: Whether they understand trustee duties, such as administration, payments and investor reporting.

Walk me through how you'd onboard a new CRE CLO client after closing.

What they are checking: Whether they know the setup steps and coordination needed between operations and the client.

How do you read a pooling and servicing agreement or indenture to find what the trustee must do?

What they are checking: Whether they can interpret deal documents, which drive every trustee obligation.

What's the difference between Agency and non-Agency CMBS from a trustee's perspective?

What they are checking: Whether they understand the products named in the posting and how they differ in practice.

How do you stay current on CRE market stress and how it affects securitization deals?

What they are checking: Whether they understand market conditions that can create more work and risk for the trustee.

Practice this interview out loud.

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The full job description

As published by U.S. Bank.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills, and discover what you excel at—all from Day One. Job Description: The Relationship Manager is responsible for developing and maintaining relationships with Global Corporate Trust & Custody (“GCTC”) clients invested primarily in Commercial Real Estate (“CRE”) securitization products. These products include Agency and non-Agency CMBS, CRE CLOs, and CRE Custody accounts. Key Duties include: • Interacting with CRE stakeholders including issuers, collateral managers, internal and external deal counsel, rating agencies, investment banks, auditors, and other industry participants • Work collaboratively with Business Development Officers (“BDO”) when supporting new business conversations from existing and/or prospective clients • Review and onboard new client relationships, and new products from existing clients, based on business line account acceptance policies and procedures • Ensure compliance of transactions by accurately comprehending and interpreting complex legal documents • Build immediate working knowledge of all GCTC operating systems including PIVOT, iManage, and CDO Suite • Prepare/review priority of payment calculations (waterfalls) and distribute amounts to noteholders, primarily in CRE CLOs to start • Coordinate the creation and distribution of monthly and quarterly investor reports • Oversee data analysis on asset portfolios including cash reconciliation and compliance tests. • Provide quality service based on client needs, wants, and expectations; remain sensitive and responsive to both internal and external clients; build distinctive predictable levels of service; resolve problems quickly and effectively • Identify operational challenges and take steps to mitigate risk; offer ideas for improvement • May manage staff, hire new staff, and/or train staff to successfully meet business objectives • Maintain active communication internally across all reporting and compliance functions • Assist in the preparation of reporting to Corporate Risk department Basic Qualifications: • Bachelor’s degree, or equivalent work experience • Typically eight to ten years of relevant experience in trust administration, relationship management, CRE CLO/CMBS financial reporting, accounting, or financial analysis Location Expectations: • This role requires working from a U.S. Bank location three (3) or more days per week. Preferred Skills/Experience: • A deep understanding and relationships in CRE CLO market • Knowledgeable about Contingent and Back up servicing obligations • Experienced in corporate trust, preferably within CLO/CMBS securitizations • Strong knowledge of Commercial Real Estate finance and mortgage fundamentals • Proven account and/or product management skills • Working knowledge of legal and regulatory rules and requirements • Excellent communication skills and willingness to collaborate across functions • Quality problem-solving, conflict management and negotiation skills • Ability to identify and mitigate potential risk • Successful history working with business development teams • History of resolving complex problems with minimal guidance • Sound technology skills to be applied to internal and external systems • Team player If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company. Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security, and give you peace of mind. Our benefits include the following (some may vary based on role, location, or hours): • Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants . Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: • Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here . U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program . The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $118,170.00 - 144,430.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.

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