Content Analyst II (On-Site)

The Job The Content Analyst II primary purpose is to maintain master data for all items, manage Ace’s product catalog including items stocked in our retail support centers and drop shipped directly from the vendor, and manage special projects. Time for the content analyst II will be split 50% on master data, 25% on the product catalog and 25% on special projects. What you’ll do • Identify root cause of data errors causing inconsistencies or inaccurate data. Train the appropriate teams within Ace and its vendor community on the error and solution. Create procedures to ensure all processes are being followed. If needed, work to correct the issue through new or updated procedural documentation and training or creating IT enhancement requests • Evaluate, correct, enrich and approve data utilizing the Product Content Management (PCM) and SAP systems ensuring that all product information adheres to the 3 Cs; Consistent, Complete, Correct. • Create and maintain events and bulletin data to support the EJD and Ace conventions • Research and document current processes and proposed future state for approved projects. Turn that information into requirements and communicate to the appropriate parties • Verify programs in the quality assurance and production environments by testing all test cases, then communicate to appropriate parties like retailers, vendors, or internal partners • Gain and maintain knowledge of the competition, industry trends, and technical aspects of specific product lines • Maintain taxonomy structure and data configuration ensuring consumers can easily find product on Ace’s consumer and retailer websites • Audit new item approval and maintenance changes as completed by external partners. If errors are found, update or create new SOPs and train partner on procedure. Continue to monitor until issue is fully resolved Who You Are The ideal candidate works effectively both independently and collaboratively, adapts to change, solves problems, and makes sound decisions. What you need to succeed • Self-motivated, detail oriented, adaptable and able to handle multiple tasks to meet established deadlines • Ability to solve problems, analyze potential solutions and use good sound judgment to make decisions. • Strong commitment to ensuring quality and exceeding customer satisfaction expectations. • Excellent interpersonal skills and the proven ability to build and maintain strong and effective customer service and internal relationships. • Excellent communication skills, both written and verbal, along with the ability to listen for understanding. • Bachelor’s degree or 3 years of related work experience or demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience • Strong computer skills that include Microsoft Office products (Outlook, Word, Excel, PowerPoint), SAP, and graphic arts applications. • Hardware industry product knowledge a plus. #LI-JK1 WORK AUTHORIZATION: This position is not eligible for employment visa sponsorship now or in the future. Compensation Details: $66000 - $82600 Per Year Why should you join our team? We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand. In addition to providing our employees a great culture, Ace also offers competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including: • Incentive opportunities, based on role/grade level (company growth over the past 5 years resulted in incentives being paid out at an average of 122% of your target opportunity!) • Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10% of total eligible compensation • Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents • 21 days of vacation immediately available (prorated in the first year) and up to 6 paid holidays depending on the month of hire • Company Car, phone and fuel card are provided for field-based positions • Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities – and we support our employees in doing the same by offering an annual Ace Cares Week, 20 hours off work per year to volunteer at an organization of your choice, opportunities to help Children’s Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation • Ace invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review • We know the work environment matters. That’s why Ace holds frequent campus events like Employee Appreciation Week, vendor demos, cookouts, and merchandise sales • We bring them to you! Services such as mobile spas, auto maintenance, car wash and detailing, dry cleaning, dentists, eye doctors, flu shots, recycling and more! • Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and thousands more • Birth/Adoption bonding paid time off • Adoption cost reimbursement • Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events • Identity theft protection * Benefits are provided in compliance with applicable policies. Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert We want to hear from you! When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets. Equal Opportunity Employer Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. Disclaimer The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview. This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.