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Community Impact Manager II

Fifth Third Bank · Chicago, IL · Full time

Posted Aug 7, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a community partnership you built that produced real results, not just a press release.

What they are checking: Whether they can build lasting relationships with community groups that lead to measurable impact.

Tell me about a time you had to coordinate several internal teams, like mortgage, small business and branches, toward one CRA goal.

What they are checking: Whether they can get partners who don't report to them moving in the same direction.

Tell me about a time you raised a risk or concern that others didn't want to hear.

What they are checking: Whether they will elevate problems honestly, which the bank expects of every risk owner.

What would you do

How would you develop a regional community and economic development strategy for a market you're new to?

What they are checking: Whether they start by listening to local needs and data before deciding where the bank should invest.

You need regional senior management to commit more resources to an underserved area. How do you make the case?

What they are checking: Whether they can influence senior leaders by tying community need to business and regulatory outcomes.

A community group publicly criticizes the bank's lending in their neighborhood. How do you respond?

What they are checking: Whether they handle criticism with openness and follow-through rather than defensiveness.

How do you keep track of progress across multiple markets so nothing slips before an exam?

What they are checking: Whether they have a system for monitoring goals and spotting gaps early across a complex territory.

About the work

Explain how a bank's Community Reinvestment Act performance is evaluated across lending, investment and service.

What they are checking: Whether they know the CRA tests well enough to manage assessment area risk, which is the core of the job.

How would you figure out where the bank's CRA risk is highest across several assessment areas in a region?

What they are checking: Whether they can use data on lending, deposits and community needs to target effort where the bank falls short.

What kinds of activities count as community development for CRA purposes, and how do you make sure they're documented properly?

What they are checking: Whether they understand qualifying activity and that undocumented work does not help the bank's rating.

Practice this interview out loud.

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The full job description

As published by Fifth Third Bank.

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Responsible for managing region and state-wide assessment area risk associated with Community Reinvestment Act performance. Provide local expertise and effectively communicate with Region senior management team as well as other key internal and external stakeholders. Lead the development and implementation of the banks Community Reinvestment Act/ Community and Economic Development strategies at the region level within assigned assessment areas. Assists in leading Bancorp strategic projects/initiatives for Bancorp Community and Economic Development function. Responsible for oversight of multiple markets/primary cities and/or a market with increase complexity and inherent risk. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank*s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES: Lead the development of the regions community and economic development market execution plan strategies and initiatives to accomplish CRA performance goals for assigned assessment area. • Assess community needs and execute on the banks strategy to build strong communities ensuring alignment with the community and economic development vision and priorities. • Participate in the Community and Economic Development /Community Reinvestment Act performance assessment process. • Develop and maintain relationships with key community partners and nonprofit organizations as well internal region and Bancorp leaders and partners in marketing and communications, corporate social responsibility, government relations, business resource groups and the Fifth Third Foundation. • Maintain a positive relationship with local regulatory agencies throughout the assessment area on Community Reinvestment Act performance concerns. • Take an active, or leadership role, in task forces and projects that relate to the banks Community Reinvestment Act program and or the Community and Economic Development Group priorities. • Assist other region Community and Economic Development Managers on risk/compliance matters, as requested by the community and economic development group leadership. • Responsible for continuous learning and maintain knowledge of changes in regulation, community development tools, programs and product knowledge that support CRA or LMI communities. . • Analyze and present CRA performance reports to Region senior management in accordance with the banks CRA program and develop solutions to address performance gaps. • Develop and maintain a strong network of community development stakeholders and partners, as well as centers of influence for engagement in community development and other Community Reinvestment Act related efforts. • Cultivate and facilitate partnership opportunities between Fifth Third Bank employees and community based organizations that assist the Bank in meeting its CRA performance objectives. • Represent the bank as a leader in the community, projecting a positive image to, includes serving on boards/ committees or taskforces that support low and moderate income communities and attend community events related to Community Reinvestment Act /community development. • Work with internal business partners to drive engagement of region associates in community development initiatives. • Lead internal and external community development related activities. • Build Community Reinvestment Act related business development relationships through consistent calling efforts on existing and prospective customers in partnership/coordination with Line of Business partners. • Lead community development related activities as a visible representative of Fifth Third Bank in the community. • Identify and evaluate community and economic development partnerships and impact of the banks philanthropic investments and nonprofit sponsorships. • Contribute to the company’s Community Reinvestment Act (CRA) exam by ensuring programs and initiatives support and or benefit low and moderate income (LMI) communities. • Cultivate and facilitate the activation of community and economic development donations and sponsorship requests and partnerships. • Manage the regional charitable contributions budget and local giving council to ensure charitable investments align with the banks strategic priorities. • Comply with all risk management policies, procedures and standards as outlined in Community Reinvestment Act Alerts and directives issued by the Community and Economic Development Group Leadership. • Understand and promote the use of community development/reinvestment programs/initiatives/subsidies available that advance the region's community development lending and position the region as a market leader in community reinvestment matters. • Develop and cultivate relationships that lead to measurable lending and deposits opportunities for Fifth Third. • Establish and maintain a strong network of market community development intermediaries (including government agencies), non-profit and for-profit organizations • Complete required compliance training. SUPERVISORY RESPONSIBILITIES: Providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential by providing challenging opportunities; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments. MINIMUM KNOWLEDGE & SKILLS REQUIRED: • 7+ years’ experience in implementing/managing Community Reinvestment Act /community development related strategies. • Extensive knowledge of laws and regulations related to the Community Reinvestment Act • Large bank experience with Community Reinvestment Act related consumer products and s ervices, small business banking and/or community development lending, including Community • Reinvestment Act qualified tax credit initiatives, preferred. • Ability to analyze Community Reinvestment Act performance and market data as well as prepare q ualitative and quantitative assessments and effectively communicate results to varying levels within the organization. • Strong project management skills required to develop and implement project/initiative plans across assigned assessment area(s). • Effective written and oral communication skills required, with the ability to interface with i nternal and external stakeholders and community partners. • Knowledge of Microsoft Office products, Word, Excel, PowerPoint and SharePoint required. • Ability to work independently as well as with a team, to identify opportunities and solutions that contribute to the banks Community Reinvestment Act performance. • Possess the knowledge and leadership agility to lead implementation of Bancorp Community Reinvestment Act strategies. • Prior regulatory, risk management or compliance experience is preferred • Bachelor’s degree required. Community Impact Manager II Total Base Pay Range 96,500.00 - 207,500.00 USD Annual At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. LOCATION -- Chicago, Illinois 60606 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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