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Commercial Parts Pro Store 8877

Advance Auto Parts · Joliet, IL · Full time

Posted May 20, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you kept a business customer who was ready to take their account somewhere else.

What they are checking: Whether they treat retention as real work, since this role is measured on keeping and growing commercial accounts, not one-time sales.

What would you do

You have three delivery orders ready, one driver in the store, and a shop calling to ask where its parts are. How do you decide what goes out first?

What they are checking: Whether they can dispatch drivers with a plan, weighing distance, urgency and account value instead of going in the order tickets printed.

If you started at our South Milwaukee store, how would you spend your first month learning who the commercial customers are and what they need?

What they are checking: Whether they have a plan to learn the local accounts quickly, because the relationships are the job and they take time to earn.

A long-time commercial account is sixty days past due on its credit account, and the owner just called in a big order. What do you do?

What they are checking: Whether they can protect the store's money on a credit account without burning a relationship that took years to build.

A shop owner yells at you on the phone because a part we sold him failed after a week. How do you handle that call?

What they are checking: Whether they stay calm, take ownership and fix the problem fast, which decides whether that shop keeps calling this store first.

The GM is off, the store is short a person, and the commercial phone and the retail counter are both backed up. What do you do in the next ten minutes?

What they are checking: Whether they can take charge and set priorities in the moment, since this role supports supervision when the GM is not there.

A shop asks for the cheapest brake pads you have for a customer's work truck that tows. What do you say?

What they are checking: Whether they can steer a pro toward the right quality for the job, protecting the shop's reputation and the store's sale.

About the work

A shop calls needing a part you don't have on the shelf, and they need the car out today. Walk me through every place you'd look before you tell them no.

What they are checking: Whether they actually know the sourcing ladder of special order, FDO and second source, because a commercial customer remembers the one time you said no.

What would you look at to decide whether we need a second driver on the schedule during certain hours?

What they are checking: Whether they can think about driver coverage using order volume and delivery times, which is a call they make with the GM.

A technician tells you the car is cranking but not starting, and he wants a fuel pump. What would you ask him before you pull one?

What they are checking: Whether they have the system knowledge to catch a likely misdiagnosis, which saves the shop a comeback and saves the store a return.

Walk me through how you'd go about finding a reliable second source supplier in this area, and how you'd keep that relationship useful.

What they are checking: Whether they see second sourcing as a network they build ahead of time instead of a scramble when a part is out.

Practice this interview out loud.

Offer builds a real interview for this exact role at Advance Auto Parts from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Advance Auto Parts.

Job Description Professional level sales position capable of supporting advanced functions on the commercial side of the business. Position is responsible for profitable growth of the commercial business via customer retention and growth. Position partners with GM to manage Team Members. The role has expert knowledge of automotive system and part knowledge. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has the ability to direct the drivers to ensure timely and accurate delivery. Position is full time. Primary Responsibilities · Maintain commercial customer relationships · Provide GAS2 selling experience commercial customers · Achieve personal / store sales goals and service objectives · Provide day-to-day supervisory support for Team Members · Collaborate with GM on coaching and developmental needs for Team Members · Dispatch drivers ensuring delivery standards are achieved · Maintain commercial stocking programs · Build and maintain a network of second source suppliers Secondary Responsibilities · Maintain core bank and commercial returns · Maintain commercial credit accounts · Partner with GM to ensure proper driver coverage Success Factors · Friendly communication · Ability to locate and stock parts · Safety knowledge and skills · Operating inventory systems and store equipment · Parts and automotive system knowledge skills · Operating POS and Parts lookup systems · ASE P2 certified or ASE ready equivalent · Advanced solution, project and product quality recommendation ability · Ability to source from numerous places including special order, FDO, second source, etc. · Advanced selling skills for commercial customers · Ability to multi-task and remain organized · Effective communication, listening and problem solving skills Essential Job Skills Necessary for Success as a Commercial Parts Pro · Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc. · Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management · Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence · Understand and execute instructions furnished in written, oral, or diagram form · Successfully complete the Parts Knowledge Assessment · Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals · Use Microsoft software effectively (Word, Excel required) · Strong organizational skills · Understand Commercial profitability concepts, including knowledge of competition, market opportunities, and customer prioritization (may work with the Commercial Account Manager to determine pricing discounts for specific Commercial customers) · Ability to work an assortment of days, evenings, and weekends as needed Prior Experience that Sets a Commercial Parts Pro up for Success A minimum of 3 years of prior automotive parts experience preferred Proven sales ability with past experience in fulfillment of customer transactions Formal or informal experience leading teams, including supervising daily tasks, and working together to achieve goals Education High school diploma or general education degree (GED) Certificates, Licenses, Registrations ASE certification preferred, but not required Physical Demands The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate. Position is eligible for sales commission based on individual or store performance. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws. Compensation Range The good faith estimate for this role is between 18.85 USD and 20.98 USD per hour for a new team member. The rate offered depends on a number of factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable). Benefits: Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families. Find out more by visiting: https://jobs.advanceautoparts.com/us/en/benefits California Residents click below for Privacy Notice: https://jobs.advanceautoparts.com/us/en/disclosures

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