Commercial Parts Pro Store 8870
Posted May 20, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time you kept a business customer who was ready to take their account somewhere else.
What they are checking: Whether they treat retention as real work, since this role is measured on keeping and growing commercial accounts, not one-time sales.
What do you already know about the repair shops and fleets around Antioch, and who would you want to visit first?
What they are checking: Whether they have thought about the local market they would be selling into rather than treating this as any counter job.
What would you do
You have three delivery orders ready, one driver in the store, and a shop calling to ask where its parts are. How do you decide what goes out first?
What they are checking: Whether they can dispatch drivers with a plan, weighing distance, urgency and account value instead of going in the order tickets printed.
A shop owner yells at you on the phone because a part we sold him failed after a week. How do you handle that call?
What they are checking: Whether they stay calm, take ownership and fix the problem fast, which decides whether that shop keeps calling this store first.
The GM is off, the store is short a person, and the commercial phone and the retail counter are both backed up. What do you do in the next ten minutes?
What they are checking: Whether they can take charge and set priorities in the moment, since this role supports supervision when the GM is not there.
A shop asks for the cheapest brake pads you have for a customer's work truck that tows. What do you say?
What they are checking: Whether they can steer a pro toward the right quality for the job, protecting the shop's reputation and the store's sale.
A driver tells you a delivery was signed for, but the shop says it never arrived. How do you sort that out?
What they are checking: Whether they can investigate a delivery dispute fairly and fix it for the customer without jumping to blame the driver.
A customer brings back a part and swears it's defective, but it looks like it was installed wrong. How do you handle that?
What they are checking: Whether they can protect the store on a questionable return while keeping the customer's trust and dignity intact.
Your driver keeps coming back late and two shops have complained. How do you handle it?
What they are checking: Whether they deal with a delivery problem by finding the cause and setting a clear standard, rather than just covering for it.
About the work
A shop calls needing a part you don't have on the shelf, and they need the car out today. Walk me through every place you'd look before you tell them no.
What they are checking: Whether they actually know the sourcing ladder of special order, FDO and second source, because a commercial customer remembers the one time you said no.
Explain how a core charge works to a new team member who has never handled one.
What they are checking: Whether they understand the core bank well enough to teach it, since sloppy cores and returns quietly eat into store profit.
Practice this interview out loud.
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Practice this out loudThe full job description
As published by Advance Auto Parts.