Commercial Parts Pro Store 8669
Posted May 20, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time you kept a business customer who was ready to take their account somewhere else.
What they are checking: Whether they treat retention as real work, since this role is measured on keeping and growing commercial accounts, not one-time sales.
What do you already know about the repair shops and fleets around Sleepy Hollow, and who would you want to visit first?
What they are checking: Whether they have thought about the local market they would be selling into rather than treating this as any counter job.
What would you do
You have three delivery orders ready, one driver in the store, and a shop calling to ask where its parts are. How do you decide what goes out first?
What they are checking: Whether they can dispatch drivers with a plan, weighing distance, urgency and account value instead of going in the order tickets printed.
A long-time commercial account is sixty days past due on its credit account, and the owner just called in a big order. What do you do?
What they are checking: Whether they can protect the store's money on a credit account without burning a relationship that took years to build.
A shop owner yells at you on the phone because a part we sold him failed after a week. How do you handle that call?
What they are checking: Whether they stay calm, take ownership and fix the problem fast, which decides whether that shop keeps calling this store first.
The GM is off, the store is short a person, and the commercial phone and the retail counter are both backed up. What do you do in the next ten minutes?
What they are checking: Whether they can take charge and set priorities in the moment, since this role supports supervision when the GM is not there.
A shop asks for the cheapest brake pads you have for a customer's work truck that tows. What do you say?
What they are checking: Whether they can steer a pro toward the right quality for the job, protecting the shop's reputation and the store's sale.
A driver tells you a delivery was signed for, but the shop says it never arrived. How do you sort that out?
What they are checking: Whether they can investigate a delivery dispute fairly and fix it for the customer without jumping to blame the driver.
A shop in Sleepy Hollow has been buying from a competitor for years. What would it take for you to win even part of their business?
What they are checking: Whether they understand that winning a pro account comes from speed, accuracy and follow-through, not just price.
About the work
A shop calls needing a part you don't have on the shelf, and they need the car out today. Walk me through every place you'd look before you tell them no.
What they are checking: Whether they actually know the sourcing ladder of special order, FDO and second source, because a commercial customer remembers the one time you said no.
A technician tells you the car is cranking but not starting, and he wants a fuel pump. What would you ask him before you pull one?
What they are checking: Whether they have the system knowledge to catch a likely misdiagnosis, which saves the shop a comeback and saves the store a return.
Walk me through how you'd go about finding a reliable second source supplier in this area, and how you'd keep that relationship useful.
What they are checking: Whether they see second sourcing as a network they build ahead of time instead of a scramble when a part is out.
Practice this interview out loud.
Offer builds a real interview for this exact role at Advance Auto Parts from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.
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