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Commercial Parts Pro Store 7639

Advance Auto Parts · Northbrook, IL · Full time

Posted May 20, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

How do you keep your automotive knowledge current as new vehicles and parts come out?

What they are checking: Whether they keep learning on their own, since techs lose trust fast in a parts pro who falls behind.

Tell me about a commercial customer you kept or won back after they started buying from a competitor.

What they are checking: Whether they can protect and grow revenue through service, which is the core purpose stated for this role.

Tell me about a time you coached a coworker to get better at something. What did you actually do?

What they are checking: Whether they can teach and develop people day to day, which this role shares with the GM.

What would you do

You'd own the commercial accounts for this store in Northbrook. How would you get to know the shops you serve and what each one needs from us?

What they are checking: Whether they treat commercial accounts as relationships to build, since retention is what this role is judged on.

A professional customer is yelling at a newer team member over the phone about a wrong part. How do you step in?

What they are checking: Whether they protect their team while recovering the account, which shows how they lead under pressure.

It's 10 a.m., you have three drivers, eight tickets waiting and one shop calling for the second time. How do you dispatch?

What they are checking: Whether they can prioritize deliveries on promise time and route sense without letting the loudest customer dictate everything.

A driver has had several late or wrong deliveries this month. How would you handle that with them and with the GM?

What they are checking: Whether they can give direct feedback to a team member while keeping the GM informed, since they supervise without being the manager.

A tech says a part we sold failed and wants a warranty replacement, but it looks like it was installed wrong. How do you handle it?

What they are checking: How they balance a valuable account relationship against store policy and margin without accusing the customer.

About the work

A shop needs a part today and it's not in our store or the nearest hub. Walk me through how you'd source it.

What they are checking: Whether they know the sourcing options like special order, FDO and second source suppliers, and when to use each.

How would you build and keep a network of second source suppliers you can actually count on?

What they are checking: Whether they understand that outside suppliers are relationships too, and that reliability matters as much as price.

A customer describes a no-start condition on a late-model truck. How do you narrow down what they might need?

What they are checking: Whether they have real automotive system knowledge, because the posting expects expert part knowledge in this seat.

How do you keep the core bank and commercial returns under control so credits are right and nothing sits around?

What they are checking: Whether they understand that unmanaged cores and returns quietly cost the store and the customer real money.

Practice this interview out loud.

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The full job description

As published by Advance Auto Parts.

Job Description Professional level sales position capable of supporting advanced functions on the commercial side of the business. Position is responsible for profitable growth of the commercial business via customer retention and growth. Position partners with GM to manage Team Members. The role has expert knowledge of automotive system and part knowledge. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has the ability to direct the drivers to ensure timely and accurate delivery. Position is full time. Primary Responsibilities · Maintain commercial customer relationships · Provide GAS2 selling experience commercial customers · Achieve personal / store sales goals and service objectives · Provide day-to-day supervisory support for Team Members · Collaborate with GM on coaching and developmental needs for Team Members · Dispatch drivers ensuring delivery standards are achieved · Maintain commercial stocking programs · Build and maintain a network of second source suppliers Secondary Responsibilities · Maintain core bank and commercial returns · Maintain commercial credit accounts · Partner with GM to ensure proper driver coverage Success Factors · Friendly communication · Ability to locate and stock parts · Safety knowledge and skills · Operating inventory systems and store equipment · Parts and automotive system knowledge skills · Operating POS and Parts lookup systems · ASE P2 certified or ASE ready equivalent · Advanced solution, project and product quality recommendation ability · Ability to source from numerous places including special order, FDO, second source, etc. · Advanced selling skills for commercial customers · Ability to multi-task and remain organized · Effective communication, listening and problem solving skills Essential Job Skills Necessary for Success as a Commercial Parts Pro · Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc. · Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management · Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence · Understand and execute instructions furnished in written, oral, or diagram form · Successfully complete the Parts Knowledge Assessment · Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals · Use Microsoft software effectively (Word, Excel required) · Strong organizational skills · Understand Commercial profitability concepts, including knowledge of competition, market opportunities, and customer prioritization (may work with the Commercial Account Manager to determine pricing discounts for specific Commercial customers) · Ability to work an assortment of days, evenings, and weekends as needed Prior Experience that Sets a Commercial Parts Pro up for Success A minimum of 3 years of prior automotive parts experience preferred Proven sales ability with past experience in fulfillment of customer transactions Formal or informal experience leading teams, including supervising daily tasks, and working together to achieve goals Education High school diploma or general education degree (GED) Certificates, Licenses, Registrations ASE certification preferred, but not required Physical Demands The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate. Position is eligible for sales commission based on individual or store performance. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws. Compensation Range The good faith estimate for this role is between 18.85 USD and 20.98 USD per hour for a new team member. The rate offered depends on a number of factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable). Benefits: Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families. Find out more by visiting: https://jobs.advanceautoparts.com/us/en/benefits California Residents click below for Privacy Notice: https://jobs.advanceautoparts.com/us/en/disclosures

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