Commercial Parts Pro Store 6926
Posted May 20, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a sales goal you were responsible for. What did you do when you were falling behind?
What they are checking: Whether they take ownership of numbers and change their approach, since personal and store goals are part of the job.
Tell me about a time you disagreed with a manager about how something should be handled. How did it go?
What they are checking: Whether they can partner with the GM honestly, which matters in a role that shares team leadership.
How do you keep your automotive knowledge current as new vehicles and parts come out?
What they are checking: Whether they keep learning on their own, since techs lose trust fast in a parts pro who falls behind.
Tell me about a commercial customer you kept or won back after they started buying from a competitor.
What they are checking: Whether they can protect and grow revenue through service, which is the core purpose stated for this role.
What would you do
You'd own the commercial accounts for this store in Batavia. How would you get to know the shops you serve and what each one needs from us?
What they are checking: Whether they treat commercial accounts as relationships to build, since retention is what this role is judged on.
The GM is out, a driver calls in sick and the morning rush is building. What do you do in the first fifteen minutes?
What they are checking: Whether they can keep coverage and service working when they are the most senior person in the building.
How would you grow sales with a shop that already buys from us, but only a little?
What they are checking: Whether they look for the shop's unmet needs and pain points instead of just offering a discount.
A professional customer is yelling at a newer team member over the phone about a wrong part. How do you step in?
What they are checking: Whether they protect their team while recovering the account, which shows how they lead under pressure.
It's 10 a.m., you have three drivers, eight tickets waiting and one shop calling for the second time. How do you dispatch?
What they are checking: Whether they can prioritize deliveries on promise time and route sense without letting the loudest customer dictate everything.
A driver has had several late or wrong deliveries this month. How would you handle that with them and with the GM?
What they are checking: Whether they can give direct feedback to a team member while keeping the GM informed, since they supervise without being the manager.
About the work
A shop needs a part today and it's not in our store or the nearest hub. Walk me through how you'd source it.
What they are checking: Whether they know the sourcing options like special order, FDO and second source suppliers, and when to use each.
How would you build and keep a network of second source suppliers you can actually count on?
What they are checking: Whether they understand that outside suppliers are relationships too, and that reliability matters as much as price.
Practice this interview out loud.
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Practice this out loudThe full job description
As published by Advance Auto Parts.