Commercial Parts Pro Store 6253
Posted May 20, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Walk me through how you'd sell to a busy technician on the phone versus a fleet manager who comes into the store.
What they are checking: Whether they adjust their selling style to the buyer, which is the heart of a good selling experience with commercial customers.
Tell me about a month when you were behind your sales goal. What did you change to close the gap?
What they are checking: Whether they own their numbers and take specific action instead of waiting for business to come to them.
Tell me about a time you had to correct a team member who was doing something the wrong way. How did that conversation go?
What they are checking: Whether they can give direct feedback as a supervisor without damaging the working relationship or going around the GM.
How have you built relationships with outside suppliers or other parts stores you could call in a pinch?
What they are checking: Whether they have a working second source network, because that is often what saves a commercial sale.
Tell me about a commercial customer you grew, meaning they bought more from you over time. What did you actually do to earn that?
What they are checking: Whether they treat accounts as relationships they build on purpose instead of orders that simply show up.
What would you do
A shop owner in Normal calls because the part you sold them yesterday was wrong and the car is stuck on their lift. Walk me through what you do in the next ten minutes.
What they are checking: Whether they fix the customer's problem first and save the blame for later, which is how commercial accounts are kept.
A long-time commercial account is past due on its credit account but wants to place a big order today. What do you do?
What they are checking: Whether they can protect the store's money while keeping a valued customer, and know when to involve the GM.
A new team member keeps looking up the wrong parts for commercial calls. How would you work with the GM to get them up to speed?
What they are checking: Whether they can coach skill gaps patiently and partner with the GM on development instead of just covering for people.
Two of your drivers are out, and you have six deliveries due across Normal in the next hour. How do you decide what goes first?
What they are checking: Whether they can triage deliveries by customer impact and keep shops informed instead of letting promises quietly slip.
One of your best shops tells you a competitor is undercutting your prices. How do you respond?
What they are checking: Whether they can compete on service, speed and value without giving away margin every time a customer pushes.
About the work
How do you keep the core bank and commercial returns under control so they don't turn into a pile in the back room?
What they are checking: Whether they see cores and returns as money the store gets back, and follow up before credits are lost.
How do you decide what belongs in a commercial customer's stocking program, and how often do you review it?
What they are checking: Whether they use what the shop actually buys to keep the right parts on hand and avoid dead stock.
Practice this interview out loud.
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Practice this out loudThe full job description
As published by Advance Auto Parts.