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Commercial Parts Pro Store 6068

Advance Auto Parts · Milwaukee, WI · Full time

Posted May 20, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Describe a time you taught someone something technical. How did you know it actually stuck?

What they are checking: Whether they can pass on their parts knowledge in a way that makes the whole team stronger, not just themselves.

Tell me about a time you were behind on a sales goal. What did you change?

What they are checking: Whether they own their numbers and adjust their approach, instead of waiting for business to come to them.

Tell me about the toughest customer you've worked with in a parts or service setting and how it turned out.

What they are checking: Whether they keep their cool with demanding professionals and still find a way to solve the problem.

What would you do

A second source supplier you lean on keeps sending the wrong part or showing up late. How do you handle that?

What they are checking: Whether they protect the customer promise by holding suppliers accountable instead of just absorbing repeated mistakes.

You have two drivers out, three hot orders come in at once, and one is from your biggest account. How do you decide who gets what?

What they are checking: Whether they can prioritize deliveries with a clear head, balancing account value against promised times without breaking trust with anyone.

A shop buys from us but only for small stuff like fluids and wipers. How would you grow that account?

What they are checking: Whether they can spot room to grow an existing customer and have a real plan to earn the bigger jobs.

A shop owner says he's missing credit for five cores he sent back last month. How do you sort it out?

What they are checking: Whether they can untangle a paperwork problem calmly while keeping the customer's trust and protecting the store's numbers.

Around Milwaukee, most shops have three or four parts stores on speed dial. How do you become the one they call first?

What they are checking: Whether they understand that in a crowded market, speed, accuracy and relationships win more accounts than price alone.

When the first hard cold snap hits in Milwaukee and every shop needs batteries and starters at once, how do you keep up?

What they are checking: Whether they plan ahead for seasonal spikes in stock and deliveries, so the store doesn't lose accounts on its busiest days.

About the work

A customer orders a bare strut, but the job might go faster with a complete strut assembly. How do you explain the difference and help them pick?

What they are checking: Whether their parts knowledge is deep enough to save a tech time, which is what keeps a commercial account coming back.

When a tech calls for one part, how do you suggest the other parts the job needs without sounding pushy?

What they are checking: Whether they know what jobs really require, like gaskets, hardware or fluids, and offer it as help instead of a pitch.

Practice this interview out loud.

Offer builds a real interview for this exact role at Advance Auto Parts from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Advance Auto Parts.

Job Description Professional level sales position capable of supporting advanced functions on the commercial side of the business. Position is responsible for profitable growth of the commercial business via customer retention and growth. Position partners with GM to manage Team Members. The role has expert knowledge of automotive system and part knowledge. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has the ability to direct the drivers to ensure timely and accurate delivery. Position is full time. Primary Responsibilities · Maintain commercial customer relationships · Provide GAS2 selling experience commercial customers · Achieve personal / store sales goals and service objectives · Provide day-to-day supervisory support for Team Members · Collaborate with GM on coaching and developmental needs for Team Members · Dispatch drivers ensuring delivery standards are achieved · Maintain commercial stocking programs · Build and maintain a network of second source suppliers Secondary Responsibilities · Maintain core bank and commercial returns · Maintain commercial credit accounts · Partner with GM to ensure proper driver coverage Success Factors · Friendly communication · Ability to locate and stock parts · Safety knowledge and skills · Operating inventory systems and store equipment · Parts and automotive system knowledge skills · Operating POS and Parts lookup systems · ASE P2 certified or ASE ready equivalent · Advanced solution, project and product quality recommendation ability · Ability to source from numerous places including special order, FDO, second source, etc. · Advanced selling skills for commercial customers · Ability to multi-task and remain organized · Effective communication, listening and problem solving skills Essential Job Skills Necessary for Success as a Commercial Parts Pro · Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc. · Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management · Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence · Understand and execute instructions furnished in written, oral, or diagram form · Successfully complete the Parts Knowledge Assessment · Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals · Use Microsoft software effectively (Word, Excel required) · Strong organizational skills · Understand Commercial profitability concepts, including knowledge of competition, market opportunities, and customer prioritization (may work with the Commercial Account Manager to determine pricing discounts for specific Commercial customers) · Ability to work an assortment of days, evenings, and weekends as needed Prior Experience that Sets a Commercial Parts Pro up for Success A minimum of 3 years of prior automotive parts experience preferred Proven sales ability with past experience in fulfillment of customer transactions Formal or informal experience leading teams, including supervising daily tasks, and working together to achieve goals Education High school diploma or general education degree (GED) Certificates, Licenses, Registrations ASE certification preferred, but not required Physical Demands The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate. Position is eligible for sales commission based on individual or store performance. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws. California Residents click below for Privacy Notice: https://jobs.advanceautoparts.com/us/en/disclosures

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