Commercial Parts Pro Store 3856
Posted May 20, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
The role calls for a GAS2 selling experience with commercial customers. How do you make sure a shop gets everything the job needs, not just the part they asked for?
What they are checking: Whether they sell the whole repair in a way that saves the tech a second call rather than padding the ticket.
What would you do
Buying a part from a second source will cost the store more and cut into the margin on that sale. How do you decide if it's worth it?
What they are checking: Whether they weigh one sale's margin against keeping a commercial account that buys from the store every week.
Your biggest shop account tells you a competitor is beating your price on brakes. What do you do?
What they are checking: Whether they compete on service, speed and reliability before reaching for a discount that hurts the store's margin.
The repair shops and fleets around Mattoon are the accounts you'd be serving. How would you get to know this store's commercial customers in your first month?
What they are checking: Whether they have a real plan to learn the accounts, their buyers and their habits before trying to grow them.
A shop says your driver dropped off the wrong part and they lost an hour. How do you handle it?
What they are checking: Whether they own the mistake, fix it fast, and trace where the error happened so it does not repeat.
A newer team member keeps pulling the wrong parts on commercial orders. How would you work with the GM to fix it?
What they are checking: Whether they coach with specifics and partner with the GM rather than complaining or quietly redoing the work.
A good shop account is past due on its commercial credit account but wants a big order today. What do you do?
What they are checking: Whether they protect the store's money and follow policy while handling a valued customer with tact.
About the work
A customer wants a fuel pump for a car with a check engine light and a lean code. What would you ask before selling the pump?
What they are checking: Whether their system knowledge runs deep enough to head off a wasted sale and a comeback for the shop.
When would you place a special order instead of going through FDO, and what do you tell the customer about timing in each case?
What they are checking: Whether they understand the store's ordering channels well enough to give a shop an honest arrival time.
What would you suggest a shop add to a timing belt job, and how do you bring it up with a tech who's in a hurry?
What they are checking: Whether they know common repairs well enough to recommend the right related parts, which is where commercial tickets grow.
How would you check whether the store is meeting its delivery standards, and what would you do if it wasn't?
What they are checking: Whether they look at real delivery times to find the cause instead of simply pushing the drivers harder.
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Practice this out loudThe full job description
As published by Advance Auto Parts.