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Commercial Parts Pro Store 3526

Advance Auto Parts · Geneseo, IL · Full time

Posted May 20, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

The role calls for a GAS2 selling experience with commercial customers. How do you make sure a shop gets everything the job needs, not just the part they asked for?

What they are checking: Whether they sell the whole repair in a way that saves the tech a second call rather than padding the ticket.

What would you do

Buying a part from a second source will cost the store more and cut into the margin on that sale. How do you decide if it's worth it?

What they are checking: Whether they weigh one sale's margin against keeping a commercial account that buys from the store every week.

A new repair shop just opened a few miles from the store. How would you go about earning their business?

What they are checking: Whether they can grow the commercial book through outreach, not only serve the accounts they inherit.

The repair shops and fleets around Geneseo are the accounts you'd be serving. How would you get to know this store's commercial customers in your first month?

What they are checking: Whether they have a real plan to learn the accounts, their buyers and their habits before trying to grow them.

A shop says your driver dropped off the wrong part and they lost an hour. How do you handle it?

What they are checking: Whether they own the mistake, fix it fast, and trace where the error happened so it does not repeat.

A newer team member keeps pulling the wrong parts on commercial orders. How would you work with the GM to fix it?

What they are checking: Whether they coach with specifics and partner with the GM rather than complaining or quietly redoing the work.

A shop wants to return a part that has clearly been installed and says it was defective. How do you handle it?

What they are checking: Whether they can tell a fair warranty claim from a misuse return and treat both the shop and the store fairly.

About the work

A customer wants a fuel pump for a car with a check engine light and a lean code. What would you ask before selling the pump?

What they are checking: Whether their system knowledge runs deep enough to head off a wasted sale and a comeback for the shop.

When would you place a special order instead of going through FDO, and what do you tell the customer about timing in each case?

What they are checking: Whether they understand the store's ordering channels well enough to give a shop an honest arrival time.

What would you suggest a shop add to a timing belt job, and how do you bring it up with a tech who's in a hurry?

What they are checking: Whether they know common repairs well enough to recommend the right related parts, which is where commercial tickets grow.

How would you check whether the store is meeting its delivery standards, and what would you do if it wasn't?

What they are checking: Whether they look at real delivery times to find the cause instead of simply pushing the drivers harder.

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The full job description

As published by Advance Auto Parts.

Job Description Professional level sales position capable of supporting advanced functions on the commercial side of the business. Position is responsible for profitable growth of the commercial business via customer retention and growth. Position partners with GM to manage Team Members. The role has expert knowledge of automotive system and part knowledge. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has the ability to direct the drivers to ensure timely and accurate delivery. Position is full time. Primary Responsibilities · Maintain commercial customer relationships · Provide GAS2 selling experience commercial customers · Achieve personal / store sales goals and service objectives · Provide day-to-day supervisory support for Team Members · Collaborate with GM on coaching and developmental needs for Team Members · Dispatch drivers ensuring delivery standards are achieved · Maintain commercial stocking programs · Build and maintain a network of second source suppliers Secondary Responsibilities · Maintain core bank and commercial returns · Maintain commercial credit accounts · Partner with GM to ensure proper driver coverage Success Factors · Friendly communication · Ability to locate and stock parts · Safety knowledge and skills · Operating inventory systems and store equipment · Parts and automotive system knowledge skills · Operating POS and Parts lookup systems · ASE P2 certified or ASE ready equivalent · Advanced solution, project and product quality recommendation ability · Ability to source from numerous places including special order, FDO, second source, etc. · Advanced selling skills for commercial customers · Ability to multi-task and remain organized · Effective communication, listening and problem solving skills Essential Job Skills Necessary for Success as a Commercial Parts Pro · Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc. · Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management · Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence · Understand and execute instructions furnished in written, oral, or diagram form · Successfully complete the Parts Knowledge Assessment · Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals · Use Microsoft software effectively (Word, Excel required) · Strong organizational skills · Understand Commercial profitability concepts, including knowledge of competition, market opportunities, and customer prioritization (may work with the Commercial Account Manager to determine pricing discounts for specific Commercial customers) · Ability to work an assortment of days, evenings, and weekends as needed Prior Experience that Sets a Commercial Parts Pro up for Success A minimum of 3 years of prior automotive parts experience preferred Proven sales ability with past experience in fulfillment of customer transactions Formal or informal experience leading teams, including supervising daily tasks, and working together to achieve goals Education High school diploma or general education degree (GED) Certificates, Licenses, Registrations ASE certification preferred, but not required Physical Demands The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate. Position is eligible for sales commission based on individual or store performance. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws. Compensation Range The good faith estimate for this role is between 18.85 USD and 20.98 USD per hour for a new team member. The rate offered depends on a number of factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable). Benefits: Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families. Find out more by visiting: https://jobs.advanceautoparts.com/us/en/benefits California Residents click below for Privacy Notice: https://jobs.advanceautoparts.com/us/en/disclosures

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