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Commercial Parts Pro Store 1873

Advance Auto Parts · Loves Park, IL · Full time

Posted May 20, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

How do you stay in touch with your shop accounts when they aren't calling in an order?

What they are checking: Whether they work accounts on purpose with visits and follow-ups instead of waiting for the phone to ring.

Tell me about a supplier or another parts store you built a relationship with that later helped you find a part in a pinch.

What they are checking: Whether they have actually built a second-source network, since those contacts save sales when the shelf comes up empty.

Tell me about a time you had to correct a coworker you also work next to every day.

What they are checking: Whether they can give day-to-day supervisory direction and still keep a working relationship with the people they lead.

Tell me about a month you were behind on a sales goal. What did you do in the last two weeks?

What they are checking: Whether they answer a shortfall with a plan and specific actions instead of hoping business picks up.

What would you do

A shop has a car on the lift and needs a part your store doesn't stock. Walk me through how you'd get it to them today.

What they are checking: Whether they know the sourcing options, from special order to FDO to a second-source supplier, and work through them fast.

The repair shops and fleets around Loves Park are the accounts you'd be serving. How would you get to know this store's commercial customers in your first month?

What they are checking: Whether they have a real plan to learn the accounts, their buyers and their habits before trying to grow them.

You have three deliveries waiting, one driver at the store, and a shop calling every ten minutes. How do you decide the order?

What they are checking: Whether they dispatch by promised time, route and account value rather than by whoever calls the most.

A driver calls out on a busy morning. How do you keep your delivery promises to commercial accounts?

What they are checking: Whether they plan coverage with the GM ahead of time and warn customers early when a delivery will run late.

About the work

A tech calls for front brake pads on a 2016 F-150, and there are two pad options for that year. How do you make sure you send the right one?

What they are checking: Whether they confirm by VIN, options or part details instead of guessing, since a wrong part ties up a shop's bay.

A shop says the alternator you sent failed their bench test, and it's the second one this week. What goes through your head?

What they are checking: Whether they can tell a bad part from a wiring problem or misdiagnosis while protecting both the customer and returns.

How would you decide what belongs in a shop's commercial stocking program and what should come out?

What they are checking: Whether they use sales history and the shop's mix of work to keep the right parts where the customer needs them.

Practice this interview out loud.

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The full job description

As published by Advance Auto Parts.

Job Description Professional level sales position capable of supporting advanced functions on the commercial side of the business. Position is responsible for profitable growth of the commercial business via customer retention and growth. Position partners with GM to manage Team Members. The role has expert knowledge of automotive system and part knowledge. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has the ability to direct the drivers to ensure timely and accurate delivery. Position is full time. Primary Responsibilities · Maintain commercial customer relationships · Provide GAS2 selling experience commercial customers · Achieve personal / store sales goals and service objectives · Provide day-to-day supervisory support for Team Members · Collaborate with GM on coaching and developmental needs for Team Members · Dispatch drivers ensuring delivery standards are achieved · Maintain commercial stocking programs · Build and maintain a network of second source suppliers Secondary Responsibilities · Maintain core bank and commercial returns · Maintain commercial credit accounts · Partner with GM to ensure proper driver coverage Success Factors · Friendly communication · Ability to locate and stock parts · Safety knowledge and skills · Operating inventory systems and store equipment · Parts and automotive system knowledge skills · Operating POS and Parts lookup systems · ASE P2 certified or ASE ready equivalent · Advanced solution, project and product quality recommendation ability · Ability to source from numerous places including special order, FDO, second source, etc. · Advanced selling skills for commercial customers · Ability to multi-task and remain organized · Effective communication, listening and problem solving skills Essential Job Skills Necessary for Success as a Commercial Parts Pro · Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc. · Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management · Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence · Understand and execute instructions furnished in written, oral, or diagram form · Successfully complete the Parts Knowledge Assessment · Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals · Use Microsoft software effectively (Word, Excel required) · Strong organizational skills · Understand Commercial profitability concepts, including knowledge of competition, market opportunities, and customer prioritization (may work with the Commercial Account Manager to determine pricing discounts for specific Commercial customers) · Ability to work an assortment of days, evenings, and weekends as needed Prior Experience that Sets a Commercial Parts Pro up for Success A minimum of 3 years of prior automotive parts experience preferred Proven sales ability with past experience in fulfillment of customer transactions Formal or informal experience leading teams, including supervising daily tasks, and working together to achieve goals Education High school diploma or general education degree (GED) Certificates, Licenses, Registrations ASE certification preferred, but not required Physical Demands The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate. Position is eligible for sales commission based on individual or store performance. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws. Compensation Range The good faith estimate for this role is between 18.85 USD and 20.98 USD per hour for a new team member. The rate offered depends on a number of factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable). Benefits: Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families. Find out more by visiting: https://jobs.advanceautoparts.com/us/en/benefits California Residents click below for Privacy Notice: https://jobs.advanceautoparts.com/us/en/disclosures

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